PT Sales Associate: Terez

Leap, Inc.; New York (NY); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Bonus Eligible

Medical, Dental & Vision benefits (32+

AllOne Health - Employee Assistance

401K

Accrued PTO

Employee discount + wardrobe allotment

Job summary

Leap, Inc. is seeking a Part-Time Sales Associate for the Terez Boutique on the Upper East Side. You will deliver exceptional in-store experiences, drive customer satisfaction, and build brand connections with discerning clients in a fast-paced luxury environment.

Role includes supporting sales initiatives, maintaining visual standards, and, when needed, opening/closing shifts with potential keyholder duties. Familiarity with Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Qualifications

• Background in retail or luxury retail with premium customer service
• Flexible availability including days, nights, weekends, and holidays
• Active presence on sales floor; able to stand, walk, and lift up to 50 pounds
• Minimum age 18 years old

Responsibilities

• Deliver exceptional in-store experiences and drive customer satisfaction
• Support sales initiatives and enhance team and customer engagement
• Maintain visual and operational standards in-store
• Assist with opening/closing responsibilities and potential keyholder duties
• Support other brands in the Leap portfolio through store openings and activations
• Familiarity with Shopify, Endear, Slack and Google Workspace is a strong advantage

Skills

Customer service excellence

Premium clienteling

Relationship building

Flexible schedule

Team collaboration

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Brand

Terez is a female-founded fashion brand known for its iconic sportswear.

Founded in 2008 by Zara Terez Tisch, Terez has established a unique niche in sportswear, activewear and ready-to-wear for women and girls.

Our brand focuses on spreading positivity, inspiring people to embrace life fully and celebrate every moment, big or small. We’re so happy you’re here!

About the Role

We're looking for exceptional talent to join our Terez Boutique on the UES. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications

• Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
• Minimum Age: Must be at least 18 years old to align with company standards.

Hourly Pay Range: $19 to $22. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrive in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI’s)

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About LEAP

To hear more about our platform directly from our CEO, click here!

LEAP Perks

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Part-Time hourly employees can accrue based on local laws
  • Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.