PT Sales Associate - Charlotte Premium Outlet

Marcjacobs; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid holidays

Vacation time

Sick time

Personal time

Employee discount (Marc Jacobs)

PerkSpot discounts

LVMH brand discounts

Job summary

Marc Jacobs in Charlotte Premium Outlet seeks a Sales Associate to deliver an exceptional client experience, drive sales, and support store operations. You will engage in clienteling, build relationships, and stay knowledgeable about the Marc Jacobs universe and product offering.

The role requires 1+ years in retail or customer service, strong communication skills, and comfort using a POS and Microsoft Office.

Qualifications

• 1+ years in retail, sales or customer service role.
• Experience generating sales and developing client relations.
• Strong verbal and written communication skills.
• Passion for Marc Jacobs brand and product offering.

Responsibilities

• Consistently achieve or exceed individual & store sales and KPIs.
• Maintain a guest-ready store environment and welcome clients.
• Build sales by providing styling expertise and product knowledge.
• Capture client data and cultivate relationships for repeat business.
• Maintain organized sales floor and stockroom and adhere to policies.

Skills

Retail sales

Clienteling

Customer service

Communication skills

POS systems

Microsoft Office

Flexible schedule

Job description

Overview:

Marc JacobsInternational, powered bythe creative genius of Marc Jacobs, seeks a Sales Associate to join its Charlotte Premium Outlet in Charlotte, North Carolina. As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go‑to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Capture client data by cultivating new and existing client relationships
• Initiate regular client contact and provide prompt follow‑up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Ensure both the sales floor and stockroom are well‑organized
• Adhere to all company policies and procedures

QUALIFICATIONS:

• 1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Experience in generating sales, building, and developing client relations
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Excellent organizational, follow‑up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.