PT Sales Associate Cashier

Food Lion; Newark (DE); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail seeks dedicated associates to deliver exceptional customer service. You will play a crucial role in creating a positive shopping experience by providing friendly and efficient service. Responsibilities include assisting customers with their purchases, maintaining cash control, and ensuring a clean and welcoming environment. This role offers an opportunity to be part of a vibrant team that values cooperation and customer satisfaction. If you're ready to make a difference in the community and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• Effective communication and customer service skills are essential.
• Ability to perform technical cashier and service center tasks.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Maintain accurate cash control and follow standard procedures.
• Ensure a neat and clean work station and front end area.

Skills

Customer Service

Communication Skills

Cash Handling

Education

High School Graduate

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

429732

Address:

USA-DE-Newark-407 New London Rd

Store Code:

Store 02230 Front End (7231668)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous, and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Unload customers' groceries from cart to belt; group cold items together for ease of bagging.
4. Check the bottom of every cart and under all baby seats for items before completing an order.
5. Follow correct bagging procedures for the proper use of bags by type.
6. Scan customers' orders and handle the payment transaction per standard practice.
7. Avoid personal conversations with other associates when customers are present.
8. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
9. Follow procedures for refunds and error correction.
10. Maintain accurate cash control.
11. Follow procedures and perform overrides.
12. Identify customers needing assistance and offer to take the customer's order to their car.
13. Maintain alertness and call for assistance when needed to service customers per service standards.
14. Check prices quickly and accurately.
15. Be courteous and helpful to other associates.
16. Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the dress code.
17. Retrieve shopping carts from parking lot and cart corrals using the tether strap per standard practice.
18. Ensure work station and front end area are neat and clean.
19. Report any register malfunction to the Customer Service Manager or MOD.
20. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
21. Adhere to all company guidelines, policies, and standard practices.
22. Observe and correct unsafe conditions to prevent accidents.
23. Notify QA of cleaning issues or maintenance needs.
24. Complete computer-based training and training aid courses successfully.
25. Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to perform technical cashier and service center tasks.
• Must meet minimum age requirements.
• Ability to meet physical requirements with or without accommodations.

Physical Requirements

• Use of computers and communication systems.
• Perform repetitive hand and arm motions.
• Bend and lift up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, frequently walking short distances.
• Handle substances related to cleaning, packaging, and food products.
• Handle currency and operate various equipment.
• Reach and grasp at waist level; occasionally above or below waist.
• Work in extreme temperatures for up to 20 minutes.
• Sufficient visual ability for checking IDs and documents.
• Move bottles and containers from front end to back room where applicable.

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.