PT Package Center Supervisor

UPS; Chelmsford (MA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Life Insurance & AD&D

Disability Insurance

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays & Personal time

Paid Sick & Family & Medical Leave

Job summary

UPS in Chelmsford, MA is seeking a supervisor who can analyze and plan the center’s daily package dispatch, coordinate operations, and adapt to alternative schedules to improve service performance.

You will handle customer service support, respond to messages and concerns, and ensure smooth execution of procedures and systems, leading teams with a focus on accuracy and reliability.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.25/hr to $42.65/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program