PT Lake Park Gate Attendant

City of The Colony; The Colony (TX); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

City of The Colony is seeking a part-time Gate Attendant for Stewart Creek Park. This role supports park patrons with entry, camping reservations, and general park information while maintaining safety and order at the gate house.

The position requires excellent customer service, basic computer skills (Amilia, Word, Excel, Outlook), and the ability to work 15–19 hours weekly including days, evenings, weekends, and holidays. CPR/First Aid or eligibility is preferred.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED required.
• Outdoor recreation background preferred.
• Bilingual preferred.
• CPR/First Aid certification or ability to obtain within 30 days of employment.

Responsibilities

• Assist park patrons with scheduling overnight camping reservations.
• Assist park patrons with park entry by selling day passes or annual passes.
• Answer phones, manage patron requests and assist patrons.
• Communicate effectively and courteously with patrons and staff in person, in writing or by telephone.
• Assist in maintaining daily stats on park usage.
• Assist Manager with other administrative duties and projects as assigned.
• Assist with planning and implementing special activities and programs at the park.
• Assist with community wide special events as needed.
• Prepare incident/accident/damage reports.
• Prepare daily financial reports for fees collected.
• Attend in-service trainings as scheduled.
• Must have flexible schedule to work days, evenings, weekends and holidays; 15-19 hours per week.
• Perform light housekeeping and maintenance duties, including cleaning of the gate house.
• Ability to carry, push, pull, lift up to 60 lbs.
• May be required to work in extreme weather conditions.
• Sits/stands for extended periods using computer.
• Adhere to health and safety protocols.
• Perform other duties as assigned.

Skills

Customer service

Reservation management

Cash handling

Patron communication

Computer skills

Education

High School diploma or GED

Tools

Amilia

Microsoft Word

Excel

Outlook

Copier

Job description

Under the direct supervision of the Recreation Manager, the PT Lake Park Gate Attendant is responsible for providing outstanding customer service to all Stewart Creek Park patrons by assisting them with park entry, overnight camping reservations, and maintaining general knowledge of the rules and regulations of the park.

• Assist park patrons with scheduling overnight camping reservations.
• Assist park Patrons with park entry by selling them day passes or annual passes.
• Answer phones, manage patron requests and assist patrons.
• Communicate effectively and courteously with patrons and staff in person, in writing or by telephone.
• Assist in maintaining daily stats on park usage.
• Assist Manager with other administrative duties and projects as assigned.
• Assist with planning and implementing special activities and programs at the park.
• Assist with community wide special events as needed.
• Prepare incident/accident/damage reports.
• Prepare daily financial reports for fees collected.
• Attend in-service trainings as scheduled.
• Must have flexible schedule to be able to work days, evenings, weekends and holidays (as necessary). This position is scheduled 15-19 hours per week.
• Perform light housekeeping and maintenance duties, including cleaning of the gate house to ensure a safe and healthy environment for all patrons and staff.
• Ability to carry, push, pull, lift or hold up to 60 lbs. of equipment or furniture.
• Maybe required to work in extreme weather conditions for activities and events.
• Sits/stands for extended periods of time at desk using the computer and assisting patrons.
• Adhere to health and safety protocols, as established by the city and/or department.
• Perform other duties as assigned.

• Ability to use effective verbal and written communication skills with staff and public, as well as show effective leadership.
• Ability to use good judgment in handling customer requests, altercations and emergency situations.
• Ability to be creative, a self-starter, and work with minimum supervision.
• Ability to perform light maintenance on office and gate entry equipment as needed.
• Working knowledge of computer system and software, fax machine and copier.
• Working knowledge of Amilia, Microsoft Word, Excel, Outlook and/or other various software applications.

• Must be at least 18 years of age.
• High School diploma or GED required.
• Outdoor recreation background preferred.
• Bilingual preferred.
• CPR/1 Aid certification or ability to obtain certification within 30 days of employment.