PT - Jr. Computer Support Specialist

COLLEGE OF MAINLAND; Texas City (TX); On-site; USD 1,000; Part time

Job summary

A leading institution is seeking a Computer Support Specialist to diagnose and resolve IT issues. Ideal candidates possess a high school diploma, relevant certifications, and experience in technical support. This part-time position offers hands-on training and opportunities to enhance user support in a diverse environment. Join a dedicated team that values innovation and proactive IT solutions.

Qualifications

• High school diploma or IT-related certifications required.
• Associate degree in IT preferred or 2 years' experience in tech support.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Train end-users on operating systems and applications.
• Maintain and inventory IT equipment.

Skills

Analytical problem solving

Customer service

Multi-tasking

Time management

Education

High school diploma

Associate degree in computer science

Tools

Remote desktop management software

Windows operating systems

Diagnostic software utilities

Job description

The Computer Support Specialist analyzes computer and network related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; troubleshoots the campus’s Local Area Network ( LAN ), Wide Area Network ( WAN ), data communications, desktop support and all peripheral equipment.

Candidates Eligible to Apply

Candidates Eligible to Apply Internal/External

Position Type

Position Type Non-Exempt Staff

Employment Status

Employment Status Part Time

Position Funding Type

Position Funding Type Regular

High school diploma and/or information technology related certifications. Combination of education, technical certifications, training and work experience which demonstrates the ability to perform the duties of the position.

Preferred Education/Training/Experience

An associate degree in computer science or an information technology related field certification such as CompTia N+ or A+ certification or two years of related work experience in information technology support is preferred.

⦁ Personal computer systems
⦁ Windows operating system in a domain environment
⦁ Computer applications including Microsoft, Apple office suite products.
⦁ Documentation and user instruction methods and techniques
⦁ Diagnostic, troubleshooting, and analytical problem solving techniques for computer systems
⦁ Diagnostic software utilities, remote access, basic networking, and computer management
⦁ Installation of hardware and software
⦁ Building and repair of computer systems
⦁ Installation and configuration of local and network printers
⦁ Customer service and professional phone etiquette.
⦁ Ability to communicate effectively with all levels of technology users.
⦁ Computers and related peripheral equipment.
⦁ Effective use of multi-tasking and time management.
⦁ Working and supporting a networked environment.
⦁ Working and supporting an IT helpdesk environment.

Preferred Knowledge & Skills

⦁ Local area network hardware and software capabilities and installation techniques
⦁ Image building, storage, and deployment
⦁ Remote desktop management software and deployment tools.

Licensing/Certification Requirements

none

Job Duties

1. Identifies, troubleshoots and resolves hardware, software and network-related problems that are reported by the users via phone and/or ticketing system.
2. Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with supervisor regarding unresolved problems.
3. Trains end-users on the use and features of the various operating systems and applications on the various platforms.
4. Configures and installs Windows & Macintosh workstations and peripherals in response to campus needs.
5. Maintains inventory of currently deployed, loaned, recycled and/or stored IT equipment.
6. Performs other duties of a similar nature or level.
7. Answer help desk telephones, emails, and work orders to support campus end-users.
8. Maintain inventory.
9. Provide field support to ITS .

Physical Requirements

Ability to lift and move computers and peripherals.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.

Minimum Salary Range

Minimum Salary Range $18.39/hr

Mid Point Salary Range

Mid Point Salary Range .

Maximum Salary Range

Maximum Salary Range $18.39/hr

Posting Open Date

Posting Open Date 06/27/2025

Posting Close Date

Posting Will Be Open Until Filled

Posting Will Be Open Until Filled Yes

Special Instructions to Applicant

EEO Statement

College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.

College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.

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Documents Needed to Apply

Required Documents

Resume

Transcripts (1 of 3)

Optional Documents

Cover Letter

Additional Transcripts (2 of 3)

Additional Transcripts (3 of 3)

Licensure/Certification

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College of the Mainland
1200 Amburn Rd.
Texas City, TX 77591
[phone] or [phone]
Fax: [phone]