PT-In Room Dining Server

Sanctuary Camelback Mountain; Paradise Valley (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Sanctuary Camelback Mountain in Paradise Valley, AZ is seeking a courteous Room Service Server to assemble orders, deliver and serve food and beverages to guests in a personable, professional manner on property in Paradise Valley.

You will be familiar with menus, wine list and room service etiquette, work outdoors when needed, maintain clean areas, and uphold liquor laws and safety protocols while prioritizing guest satisfaction and teamwork with F&B staff.

Qualifications

• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Able to work outdoors in inclement weather when necessary.
• Strong interpersonal and communication skills; pleasant personality to effectively deal with guests.
• Ability to listen effectively, speak and write English clearly.
• Knowledgeable regarding food, beverage and room service techniques.
• Has a sincere desire to provide the utmost in guest service.

Responsibilities

• Be thoroughly familiar with the menus, wine list, ingredients and preparation for each dish.
• Ensure that all food plates are transported in a hot box.
• Knowledgeable about the resort and its amenities such as Spa and other Food and Beverage Outlets.
• Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
• Fulfill all functions as required by accounting.
• Assist with the collection of room service trays and other food and beverage items from the guest rooms.
• Familiar with room service order taker’s duties, and fill that position when needed.
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest’s dining experience.
• Be aware of all liquor laws as well as company and department policies regarding consumption.
• Attend all staff meetings and supplemental training sessions.
• Keep work area and equipment clean and organized at all times.
• Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Assist in any guest service need that may arise, this is to include ice deliveries, amenity bar items, food delivery to alternate property locations and any other F&B service delivery need.
• Perform any other duties as assigned by F&B Manager and/or Supervisor.

Skills

Guest service

Organization

Communication

English proficiency

Food & beverage knowledge

Physical stamina

Teamwork

Education

High School Diploma or GED

Food Handler’s Card

Title IV Alcohol Certification

Job description

JOB SUMMARY

This position contributes to Sanctuary’s success by assembling orders, delivering and serving food and beverages to our guests in a personable, courteous and professional manner.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all inclusive

• Be thoroughly familiar with the menus, wine list, ingredients and preparation for each dish.
• Ensure that all food plates are transported in a hot box.
• Thorough knowledge of the room layout and the property. Knowledgeable about the resort and its amenities such as Spa and other Food and Beverage Outlets.
• Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
• Fulfill all functions as required by accounting.
• Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
• Familiar with room service order taker’s duties, and fill that position when needed.
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest’s dining experience.
• Be aware of all liquor laws as well as company and department policies regarding consumption. Relay guest complaints or comments to supervisor.
• Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation
• Keep work area and equipment clean and organized at all times.
• Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Assist in any guest service need that may arise, this is to include ice deliveries, amenity bar items, food delivery to alternate property locations and any other F&B service delivery need.
• Perform any other duties as assigned by F&B Manager and/or Supervisor.

JOB REQUIREMENTS

• Must be extremely organized; able to expedite multiple orders completely and correctly. Work well with food and beverage teammates and supporting departments. Must be motivated and a self starter. Take the initiative to identify and undertake projects.
• Must be in good physical condition; able to drive a golf cart, and lift and quickly transport heavy trays and hot boxes up to 60 lbs.
• Able to work outdoors in inclement weather when necessary. Able to carry loaded trays on slippery surfaces. Able to handle hot plates and equipment.
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests. Strong attention to detail a must
• Ability to listen effectively, to speak and write English clearly.
• Knowledgeable regarding food, beverage and room service techniques. Take pride in work.
• Has a sincere desire to provide the utmost in guest service.

QUALIFICATIONS

Education

• High School Diploma or G.E.D. Equivalent
• Current Food Handler’s Card.
• Title IV Alcohol Certification

Related Work Experience

• Previous food and beverage experience required.
• Must have previous server experience.
• Experience with hospitality and customer service required.