FT-AM Server Assistant

Sanctuary Camelback Mountain; Paradise Valley (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Sanctuary Camelback Mountain in Paradise Valley, AZ seeks a Server Assistant to support the Food & Beverage team delivering attentive, elevated dining experiences. This role assists Servers with guest service, table prep and maintenance, and food/beverage delivery with warmth and professionalism.

Guided by Sanctuary's Spirit of Service, you will work with a team to ensure flawless service, set up stations, maintain clean tables, and uphold safety standards while engaging guests and

Qualifications

• Grooming and appearance guidelines must be followed.
• Must be highly organized to handle multiple orders.
• Able to service a twelve-table station during peak service.
• Knowledge of Micros ordering system and dining room procedures.
• Excellent verbal English communication; guest complaints relayed to supervisor.

Responsibilities

• Adhere to fine dining service etiquette.
• Attend staff meetings, pre-shifts, and trainings.
• Assist servers with service, water, bread, and course removal.
• Set up and stock service stations at start and during service.
• Clear and reset tables quickly following standards.
• Work with team to ensure dining room efficiency.
• Maintain safety and health compliance.

Skills

Strong communication

Teamwork

Customer service

Attention to detail

English fluency

Education

High School Diploma or GED

Current Food Handler’s Card

Title IV Alcohol Certification

Tools

Micros ordering system

Job description

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The Server Assistant contributes to Sanctuary Camelback Mountain's success by supporting the Food & Beverage team in delivering attentive, seamless, and elevated dining experiences. This role assists Servers with guest service, table preparation and maintenance, food and beverage delivery, and other service needs while maintaining a warm, friendly, and professional presence.

Guided by Sanctuary's North Star Vision and Spirit of Service, the Server Assistant fosters authentic connections through thoughtful teamwork and attention to detail, helping create intentional dining experiences beyond imagination where guests and team members feel valued, understood, and welcomed.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Be familiar with all standards of fine dining service etiquette and adhere to these standards.
• Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs.
• Assist servers with general service throughout the guest experience; provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service.
• Provide bread service.
• Assist with removal of completed courses from the table – reset as needed or if directed by server.
• Bus table and area, table maintenance and any additional directives given by assigned server.
• Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties.
• Clear and reset dirty tables quickly and quietly after guests depart with accordance to service standards set by Restaurant Manager.
• Break down bus trays at dishwashing station; assist dishwashers when needed.
• Know table and position numbers, and be able to fulfill role as food runner when scheduled.
• Assist servers to ensure that all tables in dining room are set to standards.
• Work together with other server assistants to ensure optimum efficiency.
• Be familiar with emergency safety measures and health codes.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform any other duties as assigned by the Food & Beverage leadership.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Ability to service a twelve-table station without assistance during typical service demand.
• Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
• Good communication is essential. Relay guest complaints and comments to supervisor immediately.
• Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
• Ability to lift moderate weights up to but not in excess of 50lbs, and remain on feet for prolonged period of time.
• Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces.
• Ability to handle hot plates and equipment.
• Strong attention to detail a must.
• Good communication essential. Relay guest complaints and comments to supervisor.
• Ability to listen effectively, to speak and write English clearly.
• Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to identify, address and resolve conflict.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
• Promote excellent guest relations while living the Sanctuary Commitments.

QUALIFICATIONS

Education

• High School Diploma or G.E.D. Equivalent
• Current Food Handler’s Card.
• Title IV Alcohol Certification

Related Work Experience

• Prior experience 1-2years in restaurant operations required.
• Experience with hospitality and customer service required.