PT Hannaford To Go Expeditor

Hannaford; South Burlington (VT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking an enthusiastic Expeditor to enhance the customer experience in their To Go department. This role involves being the friendly voice on the phone and the welcoming face at pickup, ensuring every order is accurate and of the highest quality. You'll organize shop processes, manage delivery orders, and communicate effectively with customers. If you thrive in a fast-paced environment and enjoy making a difference in customer satisfaction, this is the perfect opportunity for you to shine and contribute to a team that values fresh, local produce and exceptional service.

Qualifications

• Strong communication and customer service skills are essential.
• Must be willing to learn various tasks and technical requirements.

Responsibilities

• Organize and prioritize shop and pickup processes efficiently.
• Ensure customer orders are accurate and meet quality standards.
• Monitor last-mile delivery orders and assist customers during pickups.

Skills

Effective communication

Customer service skills

Ability to learn multiple tasks

Technical requirements for Hannaford To Go

Education

Minimum age requirement (18 years)

Tools

Mobile Point of Sale Equipment

Staff dashboard app

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 422177
Address: USA-VT-South Burlington-217 Dorsett Street
Store Code: Store 08357 Management (7247324)

Company Overview

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

PRIMARY PURPOSE

As an Expeditor, you are the customer service liaison of the Hannaford To Go department. You are the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. You lay the groundwork for every customer pickup and delivery to be as smooth and quick as possible. Your role ensures that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves. A typical day includes the following:

1. Organize and prioritize shop and pickup processes.
2. Conduct order reviews.
3. Check code dates and fresh product quality with a focus on produce.
4. Count parcels to ensure accuracy.
5. Stage orders and consolidate bags when appropriate.
6. Setup shopper carts.
7. Partner with department leaders to ensure items requiring preparation are handled properly.
8. Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
9. Monitor and manage all last-mile delivery orders through applicable dashboards.
10. Monitor and manage all Flybuy orders through the staff dashboard app.
11. Answer phone calls to address customer questions and arrivals.
12. Adhere to order wait time and order completeness goals.
13. Handle cash pickups and change orders as requested, logging as required.
14. Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items.

DUTIES AND RESPONSIBILITIES

1. Observe and follow all company policies and established procedures.
2. Maintain a neat, well-groomed personal appearance.
3. Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
4. Support and comply with all company safety standards.
5. Communicate any needed equipment repairs or maintenance work needed.
6. Keep work area free from debris and safety hazards.
7. Be knowledgeable in and able to recognize and differentiate between the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
8. Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal.
9. Secure registers, Mobile Point of Sale Equipment, Shopping Devices when leaving it unattended; protect company assets at all times.
10. Perform all other duties as assigned.

QUALIFICATIONS

1. Effective communication and customer service skills.
2. Must meet minimum age requirements to perform specific job functions (18 years of age).
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.

Physical Requirements

We care about our associates, so we want to be clear on some of the physical requirements of this role:

1. Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
2. Ability to wear the shopping device, hands-free while shopping orders.
3. Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
4. Push or pull up to 75 pounds on occasion.
5. Work in and out of inclement weather when necessary.
6. Gather up to five shopping carts and push them to designated areas.
7. Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners.
8. Have sufficient visual acuity to read the handheld unit display screen as well as check identification cards, checks, invoices, and other written documents.

Salary range is between $15.90 - $21.60 Hrly.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.