PT Front Desk Associate/Night Auditor - Colwen Hotels

Colwen Management Inc; Sudbury (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

Colwen Hotels is looking for a Part-Time Front Desk Associate/Night Auditor to join their team in Sudbury, MA. This role involves guest registration, reservations, and overseeing daily transactions. With a focus on customer service and teamwork, the position offers a dynamic work environment in a growing hospitality company.

Benefits

401K Plan – Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Paid Time Off Programs

Flexible Spending Accounts

Employee Assistance Program

Qualifications

• Experience in the hotel industry preferred.
• Ability to manage operations of the front desk.
• Familiarity with local attractions and ability to provide directions.

Responsibilities

• Responsible for guest registration and making reservations.
• Balance hotel transactions as Night Auditor.
• Maintain cleanliness and appearance of the front desk area.

Skills

Customer Service

Organizational Skills

Communication Skills

Interpersonal Skills

Education

One year of related experience

Tools

Microsoft Office Suite

Job description

Job Category: Rooms Front Office

Requisition Number: PTFRO003522

Apply now

• Part-Time
• On-site

Locations

Showing 1 location

Residence Inn by Marriott Concord
320 Baker Ave
Concord, MA 01742, USA

Residence Inn Concord and Fairfield Inn Sudbury, Colwen Hotels Properties, are seeking a friendly, customer service focused Part Time Front Desk Associate/Night Auditor to join our team supporting both hotels. In the Front Desk position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. The Night Audit role is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Requirements:

• One year of related experience, hotel preferred
• Prior brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.