PT Front Desk Agent - Red Lion Inn

Main Street Hospitality Group; Massachusetts; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a Full-Time Front Desk Agent for The Red Lion Inn in Stockbridge, MA. The role involves providing exceptional service to guests, managing check-ins and check-outs, and resolving guest complaints. Candidates should demonstrate initiative, understand financial data, and maintain stamina for busy shifts. This position offers a dynamic work environment with opportunities for growth.

Benefits

Paid Time Off

Qualifications

• Must show initiative in job performance.
• Ability to assimilate complex information.
• Must be able to work with financial data.

Responsibilities

• Responsible for checking guests in and out of the hotel.
• Resolve minor guest complaints.
• Comply with hotel standards and regulations.

Skills

Initiative

Understanding financial information

Basic arithmetic

Job description

Salary Range

• Pay is based upon qualifications & experience of the candidate

Location

This is a Full-Time position located at The Red Lion Inn in Stockbridge, MA. The Red Lion Inn is a property managed by Main Street Hospitality.

Days/Hours

Part-time, available days, nights and weekend. Hours could vary.

Benefits

• Paid Time Off-sick and vacation based on hours worked

Qualifications

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• On the job the employee must bend, squat, climb, kneel, and reach above shoulder level. The employee will be exposed to high temperatures and/or high humidity during the summer seasons. Maintaining stamina is a must due to heavy lifting and long busy days on their feet.

Responsibilities

• The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests.
• Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances, or unhappy guests.
• Always comply with the Red Lion Inn standards and regulations to encourage safe and efficient hotel operations.
• Perform any other duties as requested by the Management or supervisors.