PT Food Lion To Go Associate

Food Lion; Pooler (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-centric role. This position focuses on delivering exceptional service while assisting customers with their shopping needs. Team members will engage with customers, manage orders, and ensure a positive shopping experience. Candidates should have strong communication skills and a desire to work collaboratively in a fast-paced environment. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Good interpersonal and communication skills are essential.
• Desire to work in a team environment and learn multiple tasks.

Responsibilities

• Provide fast and friendly service to customers.
• Assist in maintaining service standards and maximize sales.

Skills

Customer Service Skills

Communication Skills

Teamwork

Interpersonal Skills

Education

High School Graduate or Equivalent

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 317025

Address: USA-GA-Pooler-1017 E Hwy 80 Suite 13

Store Code: Store 00691 Front End (7214029)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smiles, greets each customer, uses name whenever possible, and provides prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
2. Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
3. Ability to shop multiple customer orders using the designated tools and equipment
4. Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
5. Substitute items when requested
6. Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
7. Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
8. Assist customers picking up orders
9. Complete Accountability Form from end to end process
10. Be courteous and helpful to other associates
11. Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code
12. Control store's expenses through proper use of store supplies such as receipt tape, bags, and cleaning supplies
13. Adhere to all company guidelines, policies, and standard practices
14. Observe and correct all unsafe conditions that could cause associate or customer accidents
15. Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
16. Successfully complete Computer Based Training (CBT) and Training Aid courses
17. Perform all other duties as assigned
18. Must be able to meet the physical requirements of the position, with or without reasonable accommodations

QUALIFICATIONS

• High school graduate or equivalent preferred
• Good interpersonal, communication, and customer service skills
• Desire to work in a team environment
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements, when applicable, to perform specific job functions

PHYSICAL REQUIREMENTS

• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Stand 100% of the time with frequently walking short distances
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
• Have sufficient visual ability to check ID cards

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression, or any other characteristic protected by law.