Pt Financial Navigator I Specialty

OSF Saint Francis Medical Center; Peoria (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Financial Navigator to assist patients with financial education and billing inquiries. This remote position requires strong communication skills and a background in customer service or healthcare. Candidates should have an Associate's Degree or relevant experience, and will be responsible for ensuring accurate patient records and facilitating financial assistance.

Qualifications

• Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience.
• Proficiency with Microsoft software is required.
• Experience in patient registration, accounts, finance, or insurance benefits is preferred.

Responsibilities

• Ensure complete and accurate patient medical records.
• Explain financial responsibilities and assist with billing and payment options.
• Determine payer sources and obtain authorizations.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Education

Associate's Degree

High School Diploma

Bachelor's Degree in Business Administration or Healthcare-related field

Tools

Microsoft software

Job description

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Job Description

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Expected pay

This position pays between $20.21 - $23.77/hour. Actual pay will be determined by experience, skills, and internal equity. This is an hourly position.

Overview

This is a remote work-from-home position, requiring residence in IL or MI. Travel to the office for training and occasional in-office attendance will be necessary. Remote work is after 90 days of training in Peoria.

Position Summary

The Patient Financial Navigator ensures that each patient has a complete and accurate OSF medical record, including demographics, insurance coverage, responsible guarantor, and registration details. They will explain services, financial responsibilities, and expectations to patients, providing financial education and assistance with billing, payment options, grants, and programs. The role involves determining payer sources, obtaining authorizations, and assisting patients with questions regarding bills or invoices. Effective communication with peers, supervisors, payors, physicians, and patients is essential.

Qualifications

REQUIRED QUALIFICATIONS:

• Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in call centers, healthcare, or public health.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft software.
• Strong analytical and problem-solving skills, detail-oriented.

Preferred Qualifications:

• Bachelor's Degree in Business Administration or Healthcare-related field.
• Experience in patient registration, accounts, finance, insurance benefits, assistance programs, or community health.
• Experience in medical billing, working with insurance companies, third-party administrators, collections.
• Knowledge of CTP4, ICD-10, HCPCS, modifiers, and medical terminology.

OSF HealthCare is an Equal Opportunity Employer.