PT EyeCare Advisor Boca0407

Luxottica; Boca Raton (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Luxottica's LensCrafters Eyecare Advisor role is focused on delivering an exceptional customer experience while guiding patients through eyewear choices, tests, and essential services. You will greet customers, explain paperwork and tests, and ensure accurate handling of prescriptions and records.

Knowledge of fashion trends helps tailor frame selections to lifestyle and budget. The position emphasizes HIPAA compliance, precise POS usage, and collaboration with the Optometrist and retail teams

Qualifications

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability

Responsibilities

• Greets customers promptly and answers inquiries with courtesy.
• Explains all required paperwork, tests, products and services.
• Maintains HIPAA-compliant patient records and handles prescriptions/invoices.
• Operates the POS system and processes payments securely.
• Assists customers in frame and lens selection based on lifestyle and budget.
• Performs pre-examination testing and supports the Optometrist as needed.

Skills

Customer service

Communication

Problem solving

Fashion trend knowledge

Attention to detail

Education

High school diploma

Job description

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution. .
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR’S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills

Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami

Job Segment: Fashion Retail, Retail Sales, Optometry, Fashion, Retail, Healthcare