Optometric Tech Supervisor

EssilorLuxottica; Boca Raton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

LENSCRAFTERS BOCA RATON 0407 is seeking an Assistant Manager to deliver exceptional optometric care in partnership with the Managing Doctor. You will help drive patient satisfaction, supervise staff, and ensure smooth patient flow through pre-testing and exams while upholding brand standards.

The role emphasizes leadership, coaching, sales skills and adherence to HIPAA and store promotions. A strong customer service background and optical knowledge are preferred.

Qualifications

• High School graduate or equivalent.
• Minimum of 3 years' experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem solving ability.
• Sales skills.
• Strong communicator and listener.
• Ability to manage time effectively and problem solve.
• Strong organizational skills and prioritization.
• Ability to work independently.
• Attention to detail.
• Previous experience in customer service, retail and/or optical.
• Two years of optical or supervisory experience.
• Demonstrate good ophthalmic lens product knowledge.

Responsibilities

• Exceed OD NPS, patient retention, exam and contact lens growth.
• Deliver best in class TAB performance.
• Attract new patients to the practice.
• Lead through the OD labor model and manage Pre-test patients for optimal flow.
• Greet patients with a positive attitude on entry.
• Promptly answer the telephone in a courteous manner.
• Explain paperwork, tests, insurance benefits, products/services and timelines.
• Ensure Next Eye Exam calls are made daily.
• Remind scheduled patients about appointments within 24 hours; no-shows called within 20 minutes.
• Prepare patient charts the night before and capture data in TAB.
• Train/certify new doctor’s office associates.
• Coach and model quality assessment.
• Order contact lens trials in advance and verify stock validity.
• Present annual contact lens supplies to patients.
• Assist in recruiting doctor support staff.
• Ensure office supplies are ordered timely.
• Maintain Physician referral log.
• Provide scheduling feedback to Managing Doctor and Store Manager.
• Maintain professional patient interactions and store promotions.
• Keep office clean and organized at all times.
• Deliver clear, motivating feedback to associates.

Skills

Patient service

Leadership

Coaching

Sales skills

Communication

Time management

Organizational skills

Problem solving

Independent work

Education

High School diploma

Tools

Point of Sale

Job description

LENSCRAFTERS BOCA RATON 0407

JOB DESCRIPTION

GENERAL FUNCTION

Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
• Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
• Attract new patients to the practice
• Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
• Greet patients with a geniune positive attitude without delay when patient enters
• Promptly answer the telephone in a friendly and courteous manner
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe
• Ensure that NEE (Next Eye Exam) calls are made daily
• Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
• Collect all patient data in TAB; prepare patient charts the night before
• Perform assessment, Contact lens insertion, removal and patient care training
• Responsible for training/certifying all newly hired doctor's office associates
• Observe and coach on quality of assessment
• Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)
• Coach and model how to present annual supplies of contacts to patients
• Assist in recruiting/selecting high caliber doctor support staff
• Ensure doctor office supplies are ordered timely
• Ensure Physician referral log is accurately maintained
• Provide associate scheduling feedback to the Managing Doctor and Store Manager
• Display patience and courtesy to indecisive or difficult patients and staff
• Perform work accurately and thoroughly despite time pressure and patient volume
• Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA
• Collect and capture all patient and prescription information, along with exam fees into Point of Sale system
• Take pride in appearance of the office; ensure OD visuals align with brand guidelines
• Aware of and champion store promotions and share with doctor support staff
• Ensure office is clean and free of clutter at all times
• Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Minimum of 3 years' experience
• Patient service; strong interpersonal skills
• Leadership; coaching skills
• Problem solving ability
• Sales skills
• Strong communicator and listener
• Ability to manage time effectively and problem solve
• Strong organizational skills and prioritization
• Ability to work independently
• Attention to detail

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical
• Two years of optical or supervisory experience
• Demonstrate good ophthalmic lens product knowledge

-Yessica (SMM)