PT Experienced Veterinary Receptionist

VCA Animal Hospitals; East Providence (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

VCA Povar Animal Hospital is seeking a part-time Client Service Representative in East Providence. This role involves welcoming clients, scheduling appointments, and providing excellent service to ensure each pet owner's trust. With competitive compensation and comprehensive benefits, this is a fulfilling opportunity for a skilled veterinary professional.

Benefits

Medical benefits

Dental and vision insurance

Paid vacation and sick days

401(k)

Generous employee pet discounts

Qualifications

• Experience in veterinary client service or similar field.
• Personable and professional demeanor required.
• Capability to handle customer inquiries effectively.

Responsibilities

• Greeting visitors and directing clients to exam rooms.
• Scheduling and confirming appointments.
• Managing medical records and correspondence.

Skills

Customer service

Communication

Animal husbandry knowledge

Job description

VCA Povar Animal Hospital in East Providence, R.I. is seeking an experienced, part-time veterinary Client Service Representative! This is a great opportunity for a skilled veterinary team member looking to supplement their hours worked elsewhere or who may be interested in returning to the field. We anticipate 8 to 12 hours a week (one or two days).

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable and professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR is critical to hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com