PT Event Center Staff

Surly Brewing Co.; Minneapolis (MN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Sick time

Beer Hall discounts

Job summary

Surly Brewing Co. is hiring for an Event Staff role responsible for day-to-day operations of private event spaces in the Beer Hall and Beer Garden Tent. The position focuses on hospitality, guest service, setup/breakdown, bartending, and banquet service to ensure guests’ needs are met quickly and professionally.

Salary is $16.37/hr plus tips, with eligibility for Sick Time and Beer Hall discounts. Start times may vary; strong knowledge of beer and customer service is required.

Qualifications

• Knowledge of food handling, food preparations, bartending and guest relations.
• Recognizes that this role provides the highest level of service and has an “above and beyond” approach.
• Highly organized with strong attention to detail.
• Possess a strong sense of customer service.
• Excellent written communication and interpersonal skills.
• Capable of handling multiple tasks.
• Possess the ability to creatively solve problems.
• Be assertive and do not hesitate to ask questions.
• Able to see the big picture and willingness to do whatever it takes to get the job done.
• Able to be on your feet for long periods of time.
• Cash handling ability.

Responsibilities

• Set up and break down of events and banquet spaces.
• Bartending and beverage service during events.
• Banquet service and guest assistance.
• Maintain clean and sanitized work environment.
• Provide fast, friendly service and resolve guest needs and complaints.
• Share knowledge about Surly beers and event offerings.

Skills

Food handling

Bartending

Guest relations

Customer service

Multitask

Problem-solving

Communication

Teamwork

Tools

Toast

Job description

The Event Staff is responsible for performing the day-to-day operations and execution of the private event spaces in our Beer Hall and our Beer Garden Tent space in the warmer months. The ideal candidate will have a passion for hospitality and providing exceptional guest service in a banquet setting. Tasks include, but are not limited to: set up and break down of events, bartending, banquet service, ensuring guests’ needs are met, complaints are resolved, and service is quick and efficient, and the Events Banquet Captain with other duties as assigned.

The salary for this position is $16.37/hr. plus tips. It is eligible for Sick Time and Beer Hall discounts.

ESSENTIAL FUNCTIONS

• Customer Service is priority #1. Take care of the Customer: What do they want? Get it for them. Be accurate, be polite, be enthusiastic and be professional.
• Take care of your fellow Surly Employees: What do they want? Get it for them. Be accurate, be polite, be enthusiastic and be professional.
• Welcome guests quickly, say hi and let them know who you are. Be responsive and helpful. If you can’t help them right away – alert someone who can. If you can’t answer a question – find someone who can.
• Be comfortable with pairing and describing details of our beer, from what menu items would be complementary to the ABV to the hops and malts used, to the history of the beer and/or style.
• Your attitude is everything, it can make or break a shift or fellow employees as well as the experience for the customer.
• Maintain a spotless, organized and sanitized work environment no matter what the volume.
• Exceptional and consistent beer-pouring skills to ensure maximum profit margins.
• Providing efficient food service to event guests in accordance with Surly Event Standards.
• Be on time, alert, clean and ready for your shift.
• Able to talk about the history of Surly, the MSP Facility, and the surrounding area with reasonable knowledge.
• Pay attention and adhere to TIPS principles.
• Bring potentially systematic problems that require immediate action to the attention of mgmt.
• If you see something, do something about it. Don’t push things off to tomorrow if we can set ourselves up for today.
• Any other responsibilities as assigned by the Events Banquet Captain

KNOWLEDGE SKILLS & ABILITIES

• Knowledge of food handling, food preparations, bartending and guest relations.
• Recognizes that this role provides the highest level of service and has an “above and beyond” approach
• Highly organized with strong attention to detail.
• Possess a strong sense of customer service
• Excellent written communication and interpersonal skills
• Capable of handling multiple tasks
• Possess the ability to creatively solve problems
• Be assertive and do not hesitate to ask questions
• Able to see the big picture and willingness to do whatever it takes to get the job done
• Able to be on your feet for long periods of time
• Cash handling ability

PREFERRED QUALIFICATIONS

• Knowledge of Toast is a plus
• High energy, extroverted, conversational
• Quick thinking
• Flexibility with work hours as the work demands it and able to work also weekends. Start/end time can range from 5 a.m. to 1 a.m. in any given week.
• Ability to work with a diverse group of individuals and teams
• Adaptability – every day is a different day!
• One to three years of related banquet experience or hospitality experience.
• Hardworking and willing to go above and beyond expectations for every event.
• TIPS (Training for Intervention Procedures) certification strongly preferred.
• Hotschedules experience a plus
• Full of fresh ideas about possible events and ways to approach complex/complicated guest requests.