PT Evening & Weekend Customer Service Representative

VCA Animal Hospitals; Town of Ithaca (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading animal hospital as a part-time Client Service Representative. You'll be the first point of contact, ensuring excellent service for clients and their pets. Responsibilities include greeting visitors, scheduling appointments, and managing records. We offer competitive pay and a comprehensive benefits package, including medical and generous employee pet discounts. If you're personable and professional, we want you on our team!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k)

Employee Pet Discounts

Qualifications

• Flexible schedule required for evenings and weekends.

Responsibilities

• Greet visitors and guide clients and pets.
• Schedule and confirm appointments.
• Manage medical records and maintain hospital cleanliness.

Skills

Customer Service

Communication

Job description

Job Title: Part-Time Client Service Representative (Evenings & Weekends)

We are seeking a part-time evening and weekend Client Service Representative to join our team at VCA Animal Hospitals.

At VCA Animal Hospitals, our mission is your pet’s health is our top priority and excellent service is our goal. We aim to exceed pet owners’ expectations with every opportunity.

We’re looking for a personable yet highly professional “service extraordinaire” to deliver our mission to clients and their pets.

Why We Need You

The Client Service Representative (CSR) is the face of VCA, setting the tone for the practice by building and maintaining trust and confidence with each customer. The CSR is central to hospital operations and is responsible for:

1. Customer service functions, including greeting visitors, answering phones, and guiding clients and pets to exam rooms.
2. Scheduling and confirming appointments.
3. Making outbound calls for follow-ups and reaching out to prospective clients.
4. Presenting and explaining fees, including processing payments.
5. Answering questions about products and services, and educating clients on animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
6. Managing medical records, charts, reports, and correspondence.
7. Maintaining hospital cleanliness and ensuring the facility is neat inside and outside, including animal waste removal.

Applicants must have a flexible schedule and be able to work evenings and weekends.

If you are a current associate, please apply through our internal career site by logging into Workday and clicking on the Jobs Hub app or searching for 'Browse Jobs.'

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation and sick days, 401(k), generous employee pet discounts, and more.

The information provided is a general overview of the role and responsibilities. Management reserves the right to revise the job description or assign additional tasks as needed, depending on circumstances such as emergencies, personnel changes, workload, or technical developments.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For our complete EEO statement, please visit our career page at vcacareers.com.