PT Evening & Weekend Customer Service Representative

VCA Animal Hospitals; Pennsylvania; On-site; USD 30,000 - 40,000; Part time

Job summary

A leading animal hospital in Pennsylvania is seeking a part-time Client Service Representative to enhance client experience and ensure smooth operations. The role involves customer service, appointment scheduling, and maintaining a clean environment. Join a dedicated team focused on pet health and client satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k)

Employee Pet Discounts

Qualifications

• Must have a flexible schedule and be able to work evenings and weekends.

Responsibilities

• Greeting visitors and guiding clients and their pets.
• Scheduling and confirming appointments.
• Managing medical records and hospital maintenance.

Skills

Customer Service

Communication

Flexibility

Job description

We are seeking a part-time evening and weekend Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

1. Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
2. Scheduling and confirming appointments.
3. Placing outbound calls for follow-ups and reaching out to prospective clients.
4. Presenting and explaining fees, including processing payments.
5. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
6. Managing medical records, charts, reports, and correspondence.
7. Hospital maintenance, including removal of animal waste, and ensuring that the facility is neat and clean at all times—inside and outside.

Applicant must have a flexible schedule and be able to work evenings and weekends.

If you are a current associate, please apply through our internal career site by logging into Workday and clicking on the Jobs Hub app or searching for Browse Jobs.

Benefits include competitive compensation and a comprehensive package, such as medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.

The information provided in this description outlines the general nature and level of work to be performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to revise the job description or assign additional tasks as needed due to circumstances such as emergencies, personnel changes, workload, or technical developments.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For our complete EEO statement, please visit our career page at vcacareers.com.