PT Customer Service Representative - Patient Registration

R1-Rc; Nashville (TN); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. in Nashville, TN, is seeking a Patient Registration Customer Service Representative to greet patients at check-in and guide them through the registration process.

This on-site role requires strong customer service and the ability to gather accurate information in a fast-paced setting. You will work across multiple computer systems, answer questions with empathy, and assist patients who may be ill or anxious.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Build trust with patients who may be scared, confused, or overwhelmed.
• Register patients across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plan details (with training).
• Adapt to interruptions from clinical teams during urgent care scenarios.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Adaptability

Education

High School Diploma or GED

Job description

Location: Ascension St Thomas Midtown Shift: PT 5p - 5:30a Fri & Sat

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences. As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

Key Responsibilities

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

Day‑to‑Day Duties

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required Qualifications

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements
• Preferred Medical or healthcare experience (but not required!)

For this US‑based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

Equal Employment Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Accommodations for Disabilities

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

California Privacy Notice

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value. To learn more, visit: https://www.r1rcm.com.