PT Customer Service Leader - Office Assistant

Food Lion; Southport (NC); On-site; USD 25,000 - 30,000; Part time

Job summary

A leading company is seeking a PT Customer Service Leader - Office Assistant to ensure excellent customer service and maintain store office functions. The role involves engaging with customers, performing cashier duties, and adhering to company standards. Ideal candidates will have strong communication skills and a high school diploma. Join a team dedicated to providing a positive shopping experience.

Qualifications

• Effective communication and customer service skills required.
• Ability to perform cashier and service center functions.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Ensure store office functions are completed accurately and on time.
• Maintain knowledge of office procedures and sales associate tasks.

Skills

Communication

Customer Service

Willingness to Learn

Education

High school diploma or equivalent

Job description

Join to apply for the PT Customer Service Leader - Office Assistant role at Food Lion.

Address: USA-NC-Southport-4891 Long Beach Road, Se

Store Code: Store 02223 Front End (7231422)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform sales associate tasks when scheduled or as needed per surge plan guidelines.
11. Perform the customer lead role as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat appearance and adhering to dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct unsafe conditions to prevent accidents.
17. Notify QA of cleaning or maintenance issues on the front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

Qualifications

1. High school diploma or equivalent preferred.
2. Effective communication and customer service skills.
3. Willingness to learn multiple tasks and technical requirements.
4. Ability to perform cashier and service center functions.
5. Must meet minimum age requirements for specific job functions.
6. Ability to meet physical requirements of the position, with or without accommodations.

Physical Requirements

1. Use of computers and communication systems required for job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift weights up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
4. Pull or push up to 75 lbs. on occasion.
5. Stand 100% of the time, with frequent short-distance walking.
6. Handle substances associated with cleaning, packaging, and food products.
7. Use hands to handle currency and operate equipment such as cash registers and scanners.
8. Reach and grasp at waist level; occasionally above shoulder or below waist.
9. Work in extreme hot/cold temperatures for up to 20 minutes.
10. Visual ability to check IDs, checks, and documents.
11. Move bottles and containers from the front end to the back room where applicable.

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.