PT Customer Service Leader

Hannaford; South Burlington (VT); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking supermarket chain dedicated to supporting local farmers and sustainable practices. This role in retail operations involves overseeing front-end associates, ensuring customer satisfaction, and maintaining a clean and safe environment. Ideal candidates will possess strong communication skills and a commitment to excellent service. Embrace the opportunity to work in a dynamic team environment where your contributions directly impact the customer experience. If you're ready to take on a variety of tasks and grow your skills in a supportive workplace, this position is perfect for you.

Qualifications

• Strong communication and customer service skills are essential.
• Willingness to learn multiple tasks and technical skills.

Responsibilities

• Follow all company policies and procedures.
• Monitor security by observing customer behavior.
• Perform cashier, bagging, and service desk functions as needed.

Skills

Communication Skills

Customer Service Skills

Cash Handling

Technical Skills

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

430163

Address:

USA-VT-South Burlington-935 Shelburne Road

Store Code:

Store 08448 Front End (5151803)

Hannaford Supermarkets, founded in 1883 in Portland, Maine, is committed to supporting local farmers and producers through our Local program, emphasizing local foods, farmland preservation, and local jobs. We are proud to be the first major U.S. supermarket to document that all seafood products are sustainably harvested.

DUTIES AND RESPONSIBILITIES

1. Follow all company policies and procedures.
2. Maintain a neat, professional appearance.
3. Assign tasks to front end and service desk/kiosk associates during downtime.
4. Assist with special projects and other duties as assigned.
5. Adhere to safety standards, report equipment issues, and maintain a hazard-free work environment.
6. Monitor security by observing customer behavior and reporting suspicious activity.
7. Secure cash drawers when unattended and protect company assets.
8. Maintain cleanliness and sanitation according to store policy and health regulations.
9. Perform cashier, bagging, service desk/kiosk, and bookkeeping functions as needed.
10. Perform other duties as assigned.

QUALIFICATIONS

• Strong communication and customer service skills.
• Minimum age of 18 years.
• Willingness to learn multiple tasks and technical skills.
• Ability to perform cashier and service desk/kiosk duties.

Prerequisite Training:

• Service Desk/Kiosk Stores: Completed relevant training packets.
• Non-Service Desk/Kiosk Stores: Completed cashier training packet.

Physical Requirements

• Repetitive hand and arm motions while standing/walking.
• Bend and lift weights up to 50 pounds.
• Push or pull up to 75 pounds.
• Work in various weather conditions.
• Handle shopping carts and various substances.
• Sufficient visual acuity for checking documents.

PREFERRED REQUIREMENTS

• Provide excellent customer service and resolve issues promptly.
• Manage work schedules effectively.
• Handle cash and verify IDs according to store policies.
• Process refunds and guarantees smoothly.
• Supervise front-end and service desk/kiosk staff as assigned.
• Treat colleagues with fairness, dignity, and respect.
• Meet physical requirements of the role, with accommodations if needed.

Salary range: $17.35 - $24.75 per hour.

Hannaford is an equal opportunity employer, valuing diversity and inclusion in the workplace.