PT Customer Service 1pm-9pm #5659

Clark Holdings Inc. / Tim Hortons; Town of Amherst (NY); On-site; USD 19,286 - 23,419; Full time

Job summary

Clark Holdings Inc. and Tim Hortons in Williamsville, NY are seeking friendly full-time and part-time Customer Service Team Members for afternoon/evening and weekend shifts.

You will greet guests, take and process food orders, and help maintain a clean dining area while delivering exceptional guest experiences. Ideal candidates are enthusiastic, with strong communication and teamwork skills, able to work in a fast-paced environment, follow procedures, and assist with training new team members as

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.

Responsibilities

• Processing food orders.
• Cleaning public spaces.
• Preparing food and beverage orders.
• Delivering outstanding customer service.
• Assisting with training new employees.

Skills

Excellent customer service

Fast-paced environment

Strong communication

Teamwork

Attention to detail

Training new employees

Job description

Job Description

We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr in Williamsville, NY on the afternoon/evening shifts (1pm-9pm, 4pm-8pm & 6p-9pm) & Weekend shifts (11am-7pm & 1pm-9pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.

Hospitality & Customer Service

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.

Restaurant Operations

• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.

Policies & Procedures

• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.

Health & Safety

• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well‑being of everyone.

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast‑paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment

Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.

Physical

Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.; to operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information.

Vision

See in the normal visual range with or without correction.

Hearing

Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.

Other

Regular and predictable attendance is an essential function of this job.

This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.

Equal Opportunity Employment

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation, and training.