PT Customer Experience Manager Medford New York

Michaels Stores; Medford (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a part-time Customer Experience Manager to enhance the shopping experience at its Medford location. In this role, you will lead the front-end operations, ensuring customer satisfaction while managing a dynamic team. You will be responsible for executing in-store events, maintaining compliance with company policies, and achieving key performance indicators. This role offers a unique opportunity to develop your leadership skills in a creative and customer-focused environment, making a significant impact on the store's success. Join us and fuel the joy of creativity!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to train and develop a customer experience team.

Responsibilities

• Manage front-end operations to deliver a customer-centric shopping experience.
• Train, coach, and develop the customer experience team.

Skills

Customer Service

Retail Management

Team Leadership

Job description

PT Customer Experience Manager Medford New York

Join us to apply for the PT Customer Experience Manager Medford New York role at Michaels Stores.

Job Location

Store - Medford, NY

Responsibilities

1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
2. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
3. Provide friendly customer service and assist customers with locating products and solutions.
4. Support Store Manager in ensuring compliance with SOPs, company policies, and legal requirements.
5. Achieve KPIs for front-end policies and team performance.
6. Plan and execute in-store events and manage shrink and safety programs.
7. Assist with cash reconciliation, inventory processes, and onboarding new team members.
8. Train, coach, and develop the customer experience team; serve as Manager on Duty (MOD).
9. Participate in truck unloading, stocking, and cross-training in custom framing services.
10. Lead high-quality custom framing delivery in stores without a Framing Manager.

Preferred Skills and Experience

Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical activities like lifting and reaching.
• Work includes nights, weekends, and early mornings; some outdoor work and handling of glass and heat press equipment.

Additional Information

Salary range: $17.50 - $23.00 per hour.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Equal Opportunity Statement

Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.