Pt Customer experience manager

The Michael's Companies; Town of Texas (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Experience Manager to enhance the shopping experience and lead the customer experience team. This role involves managing front-end operations, ensuring adherence to company policies, and training team members. The ideal candidate will thrive in a dynamic retail environment, demonstrating strong leadership skills and a commitment to customer satisfaction. Join a company that values creativity and offers comprehensive benefits, including health insurance and employee discounts, while fostering a diverse and inclusive workplace.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Ability to manage customer experience and team performance.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Train and coach the customer experience team, supporting talent development.
• Manage KPIs and lead in-store events and programs.

Skills

Retail management experience

Job description

Pt Customer Experience Manager

Apply locations: Los Angeles-1302 S La Brea Ave, Ste B

Time type: Part time

Posted on: Posted 2 Days Ago

Job requisition ID: R00283880

Responsibilities:

• Deliver a customer-centric shopping experience by managing front-end operations and expectations.
• Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
• Ensure adherence to Standard Operating Procedures (SOPs), company policies, and legal requirements.
• Manage KPIs for yourself and your team, and lead in-store events and programs.
• Handle shrink, safety, cash reconciliation, inventory processes, and onboarding of new team members.
• Train and coach the customer experience team, participate in performance management, and support talent development.
• Serve as Manager on Duty (MOD) and promote a positive, respectful environment.
• Assist customers, locate products, and provide solutions.
• Participate in truck unloading, stocking, and cross-train in custom framing sales and production.
• In stores without a Framing Manager, lead high-quality custom framing delivery.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities:

• Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, and reaching tasks.
• Work includes nights, weekends, early mornings, and outdoor activities as needed.

Legal & Compensation:

Applicants must meet legal requirements. Total base pay range: $19.25 - $23.80.

About Michaels:

Our purpose is to fuel the joy of creativity. With over 1,300 stores and online presence, Michaels is a leading creative destination in North America. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Equal Opportunity & Inclusion:

Michaels is committed to diversity, inclusion, and providing reasonable accommodations for individuals with disabilities. We consider applicants with arrest or conviction records in accordance with applicable laws.