PT Customer Experience Manager

Michaels Stores; Pearland (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading retail company seeks a PT Customer Experience Manager to enhance customer satisfaction through effective front-end operations. The role involves team management, training, and ensuring compliance with company standards. Ideal candidates will have retail management experience and strong leadership skills.

Qualifications

• Retail management experience preferred.

Responsibilities

• Manage front-end operations and customer service.
• Lead the omnichannel processes and store recovery standards.
• Train and coach the customer experience team.

Skills

Customer Service

Leadership

Team Management

Job description

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Store - HSTN-PEARLAND401, TX

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions by planning and managing the workload in partnership with the Store Manager

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience Required

• Retail management experience preferred

Physical Requirements & Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work hours include nights, weekends, and early mornings

Applicants must satisfy legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.