PT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

BOSSCAT; Columbia (SC); Remote; USD 35,000 - 50,000; Full time

Job summary

BOSSCAT is seeking a proactive Customer Service representative to assist customers via phone, email, and chat in a fully remote position. Responsibilities include addressing inquiries, providing solutions, and ensuring customer satisfaction targets are met. The role offers competitive compensation and company-provided equipment.

Benefits

Company provides laptop, monitor, and accessories.

Responsibilities

• Be the first responder to customer inquiries via phone, email, and chat.
• Provide accurate information and proactive updates, coordinating with teams.

Job description

Customer Service / Fully Remote - Anywhere in U.S.

Compensation: Competitive; Company provides laptop, monitor, and accessories.

Responsibilities:

1. Be the first responder to customer inquiries via phone, email, and chat.
2. Listen, identify, and assess each customer's needs to offer effective solutions that enable them to utilize BOSSCAT's services.
3. Provide accurate information and proactive updates, coordinating with product, operations, and field support teams.
4. Achieve and exceed individual and team customer satisfaction and quality targets.
5. Maintain active records and coordinate internally for each interaction to ensure timely and accurate follow-up.

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