(PT) Crisis Line Worker- Chicago ( Remote) Bi-lingual preferred

Aunt Martha's Health & Wellness; Olympia Fields (IL); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare organization is seeking a part-time Crisis Line Worker to join their Remote team in Chicago. This role involves answering crisis calls and providing assessment support to individuals in need of mental health resources. A great opportunity for those with a bachelor's degree in human services, the position offers competitive hourly pay and various benefits, plus the chance to make a significant impact in the community.

Benefits

Health, Dental, and Vision Insurance

Paid Vacation, Sick Days, and Holidays

Retirement Plan

Employee Assistance Program

Qualifications

• Bilingual preferred (Spanish and English).
• 1 year of prior experience in social services.
• Ability to meet HIPAA standards.

Responsibilities

• Answer crisis calls and complete initial clinical assessments.
• Dispatch referrals in a timely manner.
• Ensure quality and integrity of data entry.

Skills

Communication

Multitasking

Crisis management

Education

Bachelor's degree in human services or related field

Job description

(PT) Crisis Line Worker- Chicago ( Remote) Bi-lingual preferred

Join to apply for the (PT) Crisis Line Worker- Chicago ( Remote) Bi-lingual preferred role at Aunt Martha's Health & Wellness

(PT) Crisis Line Worker- Chicago ( Remote) Bi-lingual preferred

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Join to apply for the (PT) Crisis Line Worker- Chicago ( Remote) Bi-lingual preferred role at Aunt Martha's Health & Wellness

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Aunt Martha's Health & Wellness provided pay range

This range is provided by Aunt Martha's Health & Wellness. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.35/hr

Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As part of our commitment to health and safety, COVID-19 vaccines are required for all employees, including those who are newly hired.

This position reports to Chrysalis Consulting Group. Chrysalis Consulting Group is a for-profit company owned by Aunt Martha’s Health & Wellness.

Summary

CARES is a 24-hour, 7 days a week, Medicaid-funded mental health crisis line for children, adolescents, and adult Illinois residents. The nature of the work associated with the Crisis Call Center is to provide resources to callers whoare experiencing a suicidal, self-harming, aggressive, and/or psychotic episode and need therapeutic support.

Line Agents are responsible for taking incoming crisis calls, completing an initial clinical assessment, and determining the next level of service. The Line Agent is responsible for dispatching referrals in a timely manner, making subsequent follow-up calls as needed, and ensuring the quality and integrity of data entry.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Administration: Have the ability to multitask duties and systems, which include but are not limited to: answering crisis calls, completing initial clinical assessments, identifying outcomes and follow-up services, utilizing spreadsheets, and navigating computer-based data entry programs.

Communication: Effective and consistent written and verbal communication is required both internally and externally. Provide clear, accurate, and concise narratives concerning client behaviors that are reported to stakeholders and funders. Effective listening and strong verbal communication skills are also required.

Computer Operations:Line Agents are required to have the ability to proficiently view and enter data, properly open and close spreadsheets, folders, drives, and programs, minimize and maximize documents, open and close browsers, and develop a workflow to navigate between programs. Minimally type 40 wpm, understand keyboard functions, and have basic troubleshooting knowledge.

HIPAA: Adhere to HIPAA laws and regulations. Remote office space must meet HIPAA standards.

Quality Improvement: Participate in the agency's ongoing quality improvement efforts.

Other Functions: The Agency may assign different functions to the job at its discretion.

QUALIFICATION REQUIREMENTS: - Bilingual Preferred ( Spanish and English)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation And Benefits-

• Health, Dental, and Vision Insurance
• Hourly -$20.35
• Part-time - 3 openings
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program
• Tools and programs to help you get the most from your benefits
  
  

EDUCATION And/or EXPERIENCE

Bachelor's degree in human services or related field with 1 year of prior experience in social services.

Other Qualification

Weekday, weekend, morning, evening, and overnight work hours available based on business needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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Crisis Line Worker- Chicago ( Remote) Bi-lingual preferred

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