PT Consumer Banker III (Kettering)

First Financial Bank; Kettering (OH); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Incentive eligibility

Job summary

First Financial Bank is seeking a Consumer Banker to deepen client relationships and expand the client base by booking business and referring to internal partners. The role emphasizes service excellence, collaboration, and adherence to compliance while supporting digital banking assistance.

Ideal candidates have 3–4 years of client service and sales experience in retail, with a high school diploma or GED. Notary authority may be obtained; awareness of bank products and risk controls is important.

Qualifications

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• May obtain notary authorization.
• Possesses a strong level of bank product knowledge and solid sales skills.

Responsibilities

• Open accounts and perform maintenance; run teller drawer as needed.
• Engage clients via calls and conversations to deepen relationships.
• Meet sales, service, and referral goals through collaboration with team and district.
• Provide digital assistance and stay updated on bank products and procedures.

Skills

Client service

Sales and service

Bank product knowledge

Education

High School Diploma or GED

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Essential Functions/Responsibilities

Perform necessary functions necessary to open accounts, perform maintenance. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related Ensure client follow up calls are conducted in the proper time frame. Maintain all operational and risk management standards Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial's Mission and Values. The CB is responsible for adherence to all compliance and regulatory procedures. Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST ClassClient Experience.Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model. Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs. Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering. Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• May obtain notary authorization.
• Possesses a strong level of bank product knowledge and solid sales skills.

Preferred Knowledge and Skills

• Associate's or Bachelor's degree is preferred and/or an equivalent combination of education and work experience in sales preferred.
• Level of Complexity and Scope Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.

Degree of Independence and Decision-Making

• Works with limited supervision.
• Follows established guidelines.
• Applies guidelines with proficiency.
• Collaborates with senior role or Supervisor.
• Uses subject-matter expertise to advise others.

Required Supervisory Responsibilities

• Supports the management needs for the FCM.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Client Conversation Workshop

Transaction Processing & Regulatory Understanding

Consumer Banking Certification: Business Management Tool

Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud

Consumer Lending Certification: Loan Application and Communication

Consumer Lending Certification: Regulatory, Risk, Legal & Fraud

Consumer Deposit Certification: Estates, Trusts & Power of Attorneys

Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart

Consumer Lending Certification: Understanding Underwriting & Processing

Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules

Pay Scale

$19.47 - $23.56/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive EligibilityAll roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.