PT Brand Ambassador

Ralph Lauren Corporation; Bluffton (SC); On-site; USD 26,000 - 42,000; Full time

Job summary

Ralph Lauren Corporation in Bluffton, SC is hiring Brand Ambassadors who deliver a personalized shopping experience and uphold the RL standards. You will be the entry point for future leadership, providing excellent customer service, nurturing relationships, and guiding customers through Polo Connect and product knowledge.

You will collaborate with teammates to meet sales goals, maintain shop floor presentation, participate in training, and support store operations from opening to closing.

Qualifications

• Excellent customer service skills.
• Ability to meet or exceed sales KPIs (SPH, data capture, etc.).
• Ability to collaborate with team to achieve monthly/quarterly/annual sales plans.
• Knowledge of fashion trends and styling.

Responsibilities

• Provides excellent customer service with a customer-first mindset.
• Understands sales objectives and strives to meet/exceed KPIs.
• Contributes to monthly, quarterly, and annual sales plans with the team.
• Connects customers through the Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs, initiatives, and offerings.
• Assists in fitting rooms with sizing and maintaining store standards.
• Maintains store standards and completes opening/closing duties.
• Supports floor sets, replenishment, and other store operations.
• Participates in company trainings and initiatives.
• Balance tasks while prioritizing the RL customer experience.

Skills

Customer service

Sales performance

Team player

Fashion knowledge

Communication

Visual standards

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

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• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.