Full Time Brand Ambassador

Ralph Lauren Corporation; Branson (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren Corporation is seeking Brand Ambassadors who deliver a personalized and inspiring shopping experience, putting the customer first and exceeding expectations. You will be part of a team focused on achieving sales goals, mastering product knowledge, and representing the brand with integrity.

You will participate in training programs, assist customers in fittings, and help maintain store standards while supporting operational tasks and brand initiatives.

Qualifications

• Provides excellent customer service to ensure a customer-first experience.
• Understands and strives to meet and exceed KPI targets (SPH, data capture, etc.).
• Collaborates with team to achieve monthly, quarterly, and annual sales plans.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs, initiatives, and offerings available.

Responsibilities

• Provide customer service in fitting rooms and assist with sizing.
• Maintain store standards, policies, and processes on sales floor and back of house.
• Support floor sets and replenishment activities.
• Participate in training on compliance, product knowledge, and company initiatives.
• Balance multiple tasks while prioritizing the Ralph Lauren experience.

Skills

Customer service

KPI achievement

Teamwork

Fashion knowledge

Tools

POS system

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

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• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.