(PT) Bell / Valet, The Harborvale, Autograph Collection

Westport Hospitality; Burlington, Northern (VT, KY); Hybrid; USD 21,000 - 22,000; Full time

Job summary

The Harborvale in Burlington, Vermont, is seeking a Bell/Valet Associate to deliver warm, personalized hospitality from arrival to departure. You will assist guests with luggage, coordinate taxis or car valeting, and act as a local Vermont ambassador to guide guests to memorable experiences.

Ideal candidates demonstrate a passion for guest service, reliability, and the ability to work flexible hours including weekends and holidays. Compensation includes an hourly wage with competitive benefits.

Qualifications

• Ability to deliver warm, genuine hospitality and concierge-style service.
• Strong guest communication and multitasking to assist with luggage and transportation.

Responsibilities

• Deliver warm, genuine hospitality by creating welcoming, personalized experiences for every guest.
• Serve as a knowledgeable local ambassador with a passion for Vermont, offering recommendations and concierge-style service.
• Assist guests with luggage, arranging taxis or valeting their car.
• Anticipate guest needs and exceed expectations at every opportunity.
• Communicate clearly with guests and colleagues to maintain a positive, service-driven team environment.
• Embrace the host role to foster an inviting atmosphere where guests feel valued.

Skills

Customer service

Communication

Tools

Valid Driver’s License

Job description

(PT) Bell / Valet, The Harborvale, Autograph Collection

Title: The Harborvale Bell / Valet
Reports to: Front Desk Manager

Who We Are:

The Harborvale in Burlington is the newest hospitality offering by Westport Hospitality, the team behind Hotel Vermont, the nationally recognized Condé Nast Traveler “Best Hotel in New England.” As Vermont’s first Autograph Collection hotel and only the third in New England, The Harborvale promises to be “Exactly Like Nothing Else.”

The Harborvale is seeking a Bell / Valet Associate to join our newly reimagined, one-of-a-kind property located in downtown Burlington, Vermont, set on the shores of Lake Champlain. The Harborvale’s story is inspired by the wonder and sense of place that Lake Champlain provides; the adventure of fresh experiences, the opportunity to reminisce about fond memories while creating new stories to share.

The Bell / Valet Associate is at the heart of the guest experience at The Harborvale, shaping each stay from the moment of arrival to departure. Whether welcoming guests at the start of their journey, assisting throughout their stay, or offering a warm farewell. The Bell / Valet Associate creates a seamless, personalized experience that reflects the spirit and hospitality of The Harborvale.

We are an organization that thrives in a culture of shared responsibility and care for one another. The expectation that there is no front of house or back of house; we are one house.

Position Overview:

The Bell / Valet Associate at The Harborvale will bring their experience of exceptional service and ability to celebrate the extraordinary guest connections to our team to enhance what this property is known for.

In this role, you will engage in a manner that reflects the individuality of The Harborvale. You’ll cultivate a culture of warmth and excellence, creating memories that embody a sense of wonder, a hint of nostalgia, and a spark of adventure.

Core Responsibilities:

• Deliver warm, genuine hospitality by creating welcoming, personalized, and memorable experiences for every guest
• Serve as a knowledgeable local ambassador with a passion for Vermont, offering thoughtful recommendations and concierge-style service
• Assist guests with luggage, arranging taxis or valeting their car
• Anticipate guest needs and go above and beyond to exceed expectations at every opportunity
• Communicate clearly and respectfully with both guests and colleagues, contributing to a positive, efficient, and service‑driven team environment
• Embrace the role of host by fostering an inviting atmosphere where every guest feels valued and at home

Position Requirements:

• Valid Driver’s License
• Ability to push / pull a bell cart with luggage up to 225 lbs. and lift / carry luggage, boxes and related items up to 80 lbs.
• Ability to stand throughout entire shift and withstand all weather elements
• Ability to work a varied and flexible schedule to include weekends, days, evenings, holidays.
• We offer competitive wages and benefits with a base hourly rate of $ 15.00 –$16.00