Panda Express TX
2625 N. International Pkwy
Terminal E Gate 33
Dallas, TX 75261, USA
Purpose/Position Summary
Support the operation to deliver Superior Guest Service by performing duties which includes: prompt recognition and greeting guests, taking food and beverage orders, mixing alcoholic and non-alcoholic beverages in accordance with company standards. Maintain a clean, orderly and well-stocked bar. Ensure compliance with alcoholic beverage service legal requirements and cash handling procedures.
Key Responsibilities
- Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
- Communicates, explains and suggestively sells menu offerings, products, and promotions to guests.
- Take orders and prepares alcoholic and non-alcoholic beverages in accordance with company standards.
- Maintain a well-stocked bar with required mixers, bar supplies; and prepares garnishes for drinks.
- Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
- Coordinate with the kitchen to ensure timely service and maintains neat and clean workstation.
- Follows alcohol awareness and procedures for the purchase and serving of alcoholic beverages.
- Follows safe food handling and proper hygiene practices.
- Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
- Performs opening and/or closing side works according to established checklists.
- Performs other duties as assigned.
Qualifications
- High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
- Must meet state minimum age for serving alcoholic beverages; must be able to obtain alcohol awareness certification; must have knowledge of beer, wine, and liquor.
- Demonstrate the ability to effectively interact with guests, coworkers, and members of management.
- Ability to focus on providing a superior guest experience.
- Ability to read and comprehend simple instructions and effectively communicate information individually and in small group situations to customers and coworkers. Ability to understand the English language both written and verbal.
- Must be able to communicate in verbal and written forms, and visually navigate through the unit.
- Regularly required to continuously stand and walk. Use hands for lifting and carrying (0-50 lbs.) including frequent reaching, grasping, pushing and pulling (0-60 lb.); and stooping and bending.
- Frequent immersion of hands in water and other cleaning agents.
- Work environment characteristics as described.
Required Behaviors & Motivations
- Enthusiastic: Shows intense and eager enjoyment and interest.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Innovative: Consistently introduces new ideas and demonstrates original thinking.
- Goal Completion: Inspired to perform well by the completion of tasks.
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.