PT - Assessment Assistant

Ivy Tech Community College; Terre Haute (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Vision plan

Employee Assistance Program

Retirement plan

Fee remission

Job summary

Ivy Tech Community College seeks a proctoring coordinator to manage on-campus and online exam administration with a focus on inclusivity and accuracy. The role supports the Testing Services Manager and ensures compliance with testing protocols.

Applicants should be able to travel to sites, obtain a valid driver’s license, and demonstrate strong customer service and confidentiality skills. Associates degree preferred and health benefits available.

Qualifications

• Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
• Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis.
• Be willing to work flexible and expanded hours including Saturdays.

Responsibilities

• Coordinate day-to-day administration and proctoring of certification and academic exams on campus and virtually.
• Oversee testing center operations in the absence of the Testing Services Manager.
• Train new proctors and update training as procedures change.

Skills

Proctoring

Customer service

Interpersonal communication

Microsoft Office

Google Workspace

Education

Associates Degree preferred

Tools

Testing software

Job description

We are looking for candidates who have the desire and ability to create a welcoming work environment that positively engages and impacts our diverse workforce and student population. Under supervision, this position coordinates and oversees day-to-day administration and proctoring a range of certification and academic exams both on campus and virtually. Provide appropriate proctoring services for both Ivy Tech students and non-Ivy Tech candidates according to required protocols and guidelines. The position will work closely with the Testing Services Manager to maintain currency (certified proctor) in skills and procedures.

Other Related or Appropriate Duties As Required.

• Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
• Complete all required proctor and employee training and stay current with exam protocol changes.
• Become certified in virtual proctoring. Must have required internet connection and the ability to work from home when required.
• Provide limited hardware and software troubleshooting, including calls to instructors or vendor technical support services when problems arise.
• Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis.
• Adjust testing procedures for individuals according to documentation provided by the Director of Student Support Services prior to testing session.
• Assist with scheduling testing center activity.
• Maintain inventory of certification testing materials, vouchers, score units, etc.
• Develop and maintain excellent working relationships with testing vendors.
• Help develop and maintain procedures for the Testing Center.
• Help with training new proctors and providing updated training as procedures change.
• Help maintain voucher inventory and document voucher usage.
• Assist in overseeing Distance Education and Make Up testing forms and procedures including communication with faculty and students.
• Manage the day-to-day workings of the center in the absence of the Testing Services Manager.
• Be willing to work flexible and expanded hours when the need arises and during heavy volume testing including Saturdays.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

$15.00/hour

Associates Degree preferred

Must be able to travel to sites to administer tests, therefore must have and maintain a valid driver’s license, and be insurable under the college authorized driver criteria.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students, employees and clients and which every individual feels respected and valued.

Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills.

Must be able to maintain confidentiality of records and information.

Excellent word processing and spreadsheet computing skills in Microsoft Office and Google Workspace are required.

Requires the ability to interpret and understand complex assessment instructions, to use problem solving techniques as they arise and to reason to make decisions.

Health & Wellness

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

• Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.