Pt Access Rep ED 1 - BMC Pt Access

Carle Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative to manage ER check-in, register patients, collect co-pays, and handle incoming calls. You will convey a positive image, verify insurance information, and direct patients to appropriate providers and services.

The role requires excellent communication, confidentiality, and the ability to multitask under pressure. Responsibilities include accurate registration, cash handling, and delivering patient advocacy while following Carle policies.

Qualifications

• High School diploma or GED required.
• 1+ year experience preferred; strong communication and confidentiality are essential.
• Ability to handle a high volume of calls and multitask in a fast-paced environment.

Responsibilities

• Register new and existing patients accurately and efficiently.
• Check patients in upon arrival for scheduled appointments.
• Manage cash drawer and collect co-pays.
• Answer all incoming telephone calls and direct to appropriate staff.
• Provide patient advocacy and adhere to Carle policies and procedures.
• Attend meetings and participate in process improvement.
• Support departmental operations as needed.

Skills

Communication

Customer service

Teamwork

Education

High School or GED

Job description

Overview

Responsible for the check-in and registration of all emergency room patients. Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face along with ensuring the needs of patients are met. Checks patients in upon their arrival for scheduled appointments and facilitates up-front collection of co-payments.

Qualifications

Education: High School or GED

Work Experience: 1+ year- Must have strong communication skills and work well with all employees and the public at large; observes high standard of confidentiality. Must maintain positive attitude when working. Ability to deal with a large volume of calls and multiple tasks concurrently; memory for details essential. Must be able to prioritize and complete tasks under stressful conditions with interruptions. Ability to accept and implement change and function in instances where decisions are not always apparent. Required to apply routine decisions to defined problems. Responsible for selecting courses of action that have substantial effect on customer satisfaction and revenues, where decisions are guided only by general policy; required to deal with issues of a complex nature, requiring good judgment. Must be self-motivated and dependable, must possess knowledge and skills to work effectively with patients and their families.

Responsibilities

• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Performs tasks related to cash drawer management including co-pay collections.
• Understands computer applications common to the desk areas.
• Receives all incoming telephone calls.
• Demonstrates customer service excellence in accordance to Carle policy.
• Adheres to and enforces Carle policies and procedures.
• Acts as a patient advocate at all times.
• Attends meetings to enhance knowledge.
• Performs all other duties as assigned.
• Adheres to and enforces Carle Foundation Administrative and Departmental policies and procedures.
• Demonstrates competency in all aspects of the Patient Services Representative role. This may include ordering clerical supplies, recall entry, multiple appointment scheduling and the responsibility of a physician's schedule.
• Participates in project planning for department and performs specialized tasks consistently.
• Suggests ways to improve processes.
• Other duties as assigned.
• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Receives all incoming telephone calls.
• Understands computer applications common to the desk areas.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

• Carle Health offers a comprehensive benefits package for team members and providers.

To learn more visit careers.carlehealth.org/benefits.