PT-30 E-Teller - Westchase District

Smart Financial Credit Union; Houston (TX); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking credit union as an E-Teller, where you'll deliver exceptional service to members and assist them with their banking needs. This part-time role focuses on providing high-quality interactions through various channels, particularly with the Interactive Teller Machine. You'll play a vital role in educating members about products and services while ensuring transactions are processed efficiently. With a commitment to diversity and inclusion, this organization offers competitive salaries and top-tier benefits, making it an ideal place for those passionate about customer service and community engagement.

Benefits

Tuition Reimbursement up to $2,000/year

Competitive Salary

Top-tier Benefits

Recognition as a Top Employer

Qualifications

• 1-3 years of experience in customer service or retail sales.
• Strong verbal and written communication skills.

Responsibilities

• Process member transactions accurately and efficiently.
• Provide information on credit union products and services.

Skills

Customer Service

Communication Skills

Retail Sales

Cross-Selling

Education

High School Diploma or Equivalent

Job description

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Position Details

• This is an ON-SITE, PART-TIME position at 30 hours per week.

Job Description

The E-Teller is responsible for responding to member and potential member needs with high-quality service. This includes performing transactions and providing information accurately, professionally, quickly, and efficiently via multiple media channels, with a primary focus on Interactive Teller Machine. The E-Teller also answers member inquiries and assists in understanding and utilizing credit union products and services.

• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments. Educate members on credit union products and services in a fast-paced environment.
• Provide information and referrals for other services like new accounts, lending, and insurance.
• Answer questions regarding member accounts and direct members to Relationship Specialists when needed.
• Perform other duties as assigned by the manager.
• Comply with all policies, laws, and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC.

Minimum Requirements

Knowledge and Skills

Experience in retail sales or customer service, with excellent communication skills.

Experience

1 to 3 years of related experience, including preparatory experience.

Education/Certifications

High school diploma or equivalent.

Interpersonal Skills

Courtesy and tact are essential. Ability to communicate effectively with diverse personalities and provide high levels of customer service.

Other Skills

Verbal, written, and video communication skills; ability to cross-sell and meet referral goals.

ADA and Physical Requirements

Primarily sedentary work, capable of lifting up to 10 lbs, working extended hours, and performing routine office tasks.

Working Conditions

Indoor, climate-controlled environment; capable of working weekends and occasional extended hours.

Mental and Emotional Requirements

Ability to work independently or with limited supervision, handle multiple priorities, and maintain discretion on confidential matters.

Benefits

Competitive salary, top-tier benefits, tuition reimbursement up to $2,000/year, and recognition as a top employer.

Additional Information

Applicants must submit a resume. Equal opportunity employer committed to diversity and inclusion.