Psychiatry Scheduling Coordinator (Hybrid)

Foresight Mental Health; Tulsa (OK); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Foresight Mental Health seeks a Psychiatry Scheduling Coordinator (Hybrid) to enhance patient access to psychiatric care. This full-time role includes managing appointment inquiries, verifying insurance, and collaborating with healthcare teams to ensure optimal patient experiences. Ideal candidates will possess strong communication, multitasking skills and relevant healthcare backgrounds.

Qualifications

• 1+ years of scheduling experience in healthcare or mental health field.
• Exceptional customer service skills and ability to handle high call volumes.
• Ability to work in a fast-paced environment and adapt to changes.

Responsibilities

• Facilitate patient access to psychiatric services and resolve issues.
• Communicate with new patients to enroll and schedule first appointments.
• Verify medical insurance benefits and manage patient queries effectively.

Skills

Customer Service

Conflict Resolution

Communication

Multitasking

Adaptability

Education

Associates Degree or equivalent experience

Tools

Google Suite

EHR/EMR (AdvancedMD preferred)

Job description

Psychiatry Scheduling Coordinator (Hybrid)

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Psychiatry Scheduling Coordinator (Hybrid)

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Join to apply for the Psychiatry Scheduling Coordinator (Hybrid) role at Foresight Mental Health

At Foresight Mental Health, the Scheduling Coordinator in Psychiatry Operations is responsible for facilitating the patient’s access to psychiatric services during appointment inquiries. They will be working closely with their extended support team members in order to provide the best patient experience. In addition to working with multi-faceted systems like AMD, G-suite, and many more. The purpose of this position is to provide patient access to psychiatric care! As a Scheduling Coordinator, you will: Work a full-time hourly position with a hybrid schedule of 2-3 days at our Tulsa office (Hours are Monday-Friday, 11am-8pm CST). Proactively resolve issues and build trust with our patients by understanding their needs and partnering with other teams to ensure they find the best care. Directly support a high volume of new patients in enrolling and scheduling their first appointment through the phone, email, and/or chat channels. Communicate patient needs and offer suggestions for improvement to bring about positive changes. Verify medical insurance benefits for inquiring patients. Effectively utilize conflict resolution and de-escalation techniques to resolve patient issues and support distressed patients. Communicate and partner with other operations team members and providers for coordination of care. Utilize various technology platforms to successfully enroll patients and ensure success for first appointment. All other duties or special projects as assigned. Requirements include Associates Degree or equivalent experience in healthcare or mental health field, 1+ years of scheduling experience, 1+ years of customer experience, proficiency in Google Suite, and EHR/EMR experience (AdvancedMD preferred), ability to work on a computer for prolonged periods while sitting at a desk, access to a private workspace that complies with HIPAA privacy guidelines, exceptional customer service skills, ability to handle a high volume of phone calls, ability to work in a fast-paced environment and adaptable to change, highly organized and a great multitasker, motivated to learn and grow, hard-working and creative/analytical thinking, reliable & ethical to the core.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Mental Health Care

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