Psychiatric Unit Support Coordinator, Day Shift, Behavioral Health

Adventist HealthCare; Rockville (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free Employee parking

Tuition Reimbursement

Employer retirement contribution and 3

Job summary

Adventist HealthCare’s SGMC Behavioral Health unit seeks an experienced Psychiatric Unit Support Coordinator to support patient care and department operations in a faith‑based health system. The role emphasizes compassionate customer service, careful coordination of services, and adherence to hospital policies and safety standards.

Responsibilities include direct patient support, de‑escalation when needed, and collaboration with care teams.

Qualifications

• High School Diploma or GED required.
• 1-2 years experience in a healthcare setting preferred.
• Strong communication, organizational, and customer service experience required.
• Crisis Prevention Institute Certification required.
• Active American Heart Association BLS certification required.

Responsibilities

• Communicates with internal and external customers in a manner consistent with AHC Values/Standards of Behavior.
• Provides exceptional customer service and uses de-escalation techniques when needed.
• Stays knowledgeable in coordination of services and supports department efficiency.
• Participates in supply chain management and equipment maintenance processes.
• Escorts patients and assists with visitation and transport as needed.
• Rounds on patients at least every 15 minutes and documents per policy.

Job description

• Shift Differential Eligible: Yes

AHC SGMC Behavioral Health

Shady Grove Medical Center seeks to hire an experienced Psychiatric Unit Support Coordinator who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Communicates (in-person or on the telephone) with both internal and external customers in a manner consistent with AHC Values/Standards of Behavior.
• Provides exceptional customer service, acknowledging patient and visitor concerns, maintaining tactfulness and flexibility during stressful situations, and utilize chain of command as appropriate. Demonstrate appropriate de-escalation techniques as per training.
• Stays knowledgeable and precise in coordination of services.
• Provides resources needed for department to function efficiently.
• Seeks proactive solutions in problem solving.
• Participates in improving work flow, patient throughput, and communication between units.
• Participates in supply chain management and equipment maintenance process.
• Escorts patients off unit to emergency department, cafeteria, gymnasium, courtyard/outside activities, or off campus appointments as needed/ordered. Assists with visitation per policy and as assigned.
• Rounds on patients, at minimum, every 15 minutes as assigned on assignment sheet and documents according to policy

Qualifications

• High School Diploma or GED
• 1-2 years of experience in a healthcare setting (preferred)
• Basic knowledge of medical terminology required
• Strong communication, organizational, and customer service experience required
• Ability to prioritize effectively required
• Crisis Prevention Institute Certification required
• Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule

• Employment Type: Full-time
• Hours per Week: 40 hrs/week
• Typical Daily Schedule: Monday to Friday 11:00am-7:30pm,
• Shift Type: Day
• Weekend Requirements: Rotating Weekend Requirements
• Holiday Requirements: Rotating Holiday Requirements
• Shift Differential Eligible: Yes

Pay Range

$19.21 - $24.90

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

Benefits

At Adventist HealthCare our job is to care for you. We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products ("e.g.," nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.