Psychiatric Safety Officer

Wingspan Care Group; Shaker Heights (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Education perks

Financial security

Work-life balance

Family care

Job summary

Wingspan Care Group seeks a Psychiatric Safety Officer to protect our campus, assets, staff, and clients. You will partner with program staff to maintain a safe, therapeutic environment across all sites.

This role requires a background in public safety or security, strong communication, and the ability to de-escalate challenging situations. The organization emphasizes humane care and strict confidentiality under HIPAA, with ongoing training and advancement opportunities.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of public safety and basic security protocols.
• Integrity and professionalism.
• 3 years of experience as safety officer, school resources officer, security guard, or equivalent position preferred.
• Strong verbal communication and surveillance skills.

Responsibilities

• Patrol premises regularly to maintain order and establish presence.
• Respond to calls for assistance across campus and de-escalate situations when needed.
• Assist in re-direction and de-escalation of patient situations.
• Assist with safety search and inventory of belongings for new patients.
• Complete patient checks and document activities as required.
• Submit detailed daily activity reports (DARs) and incident reports when necessary.
• Conduct security screenings with visitors and investigate suspicious activity.
• Respond to security and fire alarms and assist as needed.
• Maintain records reflecting the facility’s safety programs.
• Make written and oral reports to the Manager of Facilities, Compliance, and Safety and/or Agency leadership.
• Develop methods for coordinating security services with other departments.
• Maintain active certifications (TCI, CPR/FA) and other required trainings.
• Maintain HIPAA confidentiality and program credentialing procedures.
• Attend scheduled staff meetings, supervision, and ongoing training.
• Maintain high standards of ethical conduct and adhere to policies.
• Other duties as assigned by management.

Skills

Public safety knowledge

Integrity & professionalism

Surveillance skills

Verbal communication

Education

High School Diploma or equivalent

Job description

Salary and Benefits

The salary for this position is $21 per hour.

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
• Education Perks: 50% Case Western MSW tuition discount, 10% undergraduate & 15% graduate tuition scholarship through Ohio University, & free supervision for licensed roles
• Financial Security: 403(b) retirement plan with employer match
• Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
• Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance

Shifts Available

• 7am – 7pm Saturday – Sunday
• 7pm – 7am Saturday – Sunday

Qualifications

• High School Diploma or equivalent required.
• Knowledge of public safety and basic security protocols.
• Integrity and professionalism.
• Skills:
  • Surveillance skills and detail orientation.
  • Strong verbal communication.
• 3 years of experience as safety officer, school resources officer, security guard, or equivalent position preferred.

Agency Summary

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

Position Description

The Psychiatric Safety Officer will protect the Agency’s premises, assets, staff, and clients. The Psychiatric Safety Officer will also partner with program staff to engage with clients and patients to aid and promote safe, therapeutic environments across campus programs.

Responsibilities Include

• Patrol premises regularly to maintain order and establish presence. Monitor campus for trespassers and unauthorized vehicles.
• Respond to calls for assistance across campus including, but not limited to, assistance to help de-escalate situations involving patients in a therapeutically appropriate manner.
• Assist in the re-direction and de-escalation of patient situations, and work to help prevent them.
• Assist with safety search and inventory of belongings for new patients.
• Complete patient checks upon request and document all activity as required.
• Submit detailed daily activity reports (DARs) and complete Incident Reports when necessary.
• Conduct security screenings with visitors.
• Investigate displays or reports of suspicious activity.
• Respond to security and fire alarms by investigating situations and assisting as needed.
• Maintain records that reflect the facility’s safety programs.
• Make written and oral reports/recommendations to the Manager of Facilities, Compliance, and Safety and/or the Agency leadership concerning safety procedures.
• Develop methods for coordinating security services with other departments.
• Maintain active certification in Therapeutic Crisis Intervention (TCI), CPR/FA, and other training programs as determined by Supervisor.
• Maintain confidential patient/client information pursuant to HIPAA and Agency policies/procedures.
• Maintain needed program specific credentialing, training, and other procedures.
• Attend scheduled staff meetings, supervision, and on-going training.
• Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
• Other duties as assigned by management.

Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.