Psychiatric Program Coordinator

Northeast Kingdom Human Services (NKHS); Newport (VT); On-site; USD 52,000 - 68,000; Full time

Job summary

Northeast Kingdom Human Services (NKHS) seeks a dedicated program support professional to coordinate day-to-day Psychiatric Services operations and ensure efficient workflows. Responsibilities include coordinating referrals, medication coordination, clinical support activities, documentation, audits, and staff guidance to maintain high-quality care across the program.

You will collaborate with providers, primary care practices, pharmacies, hospitals, and community partners to improve continuity

Responsibilities

• Coordinate day-to-day Psychiatric Services operations, including caseload monitoring and audits.
• Coordinate provider onboarding, transitions, and departures; improve workflows.
• Manage referrals and care coordination with primary care, pharmacies, hospitals, and partners.
• Oversee medication coordination including prior authorizations and access barriers.
• Assist with clinical support activities and medical documentation.
• Provide leadership guidance to psychiatric support staff and ensure continuity of services.

Job description

This job was posted by https://www.vermontjoblink.com: For more information, please see: https://www.vermontjoblink.com/jobs/1424879

Duties & Responsibilities

• Program & Provider Support: Coordinate day-to-day Psychiatric Services operations, including caseload and program-capacity monitoring, meetings, audits, reports, and other program activities. Assist with development and implementation of workflows, policies, and procedures; coordinate provider onboarding, transitions, and departures; identify operational barriers and collaborate with leadership to improve program efficiency.
• Referrals & Care Coordination: Coordinate psychiatric referrals. Serve as a liaison with primary care practices, pharmacies, hospitals, laboratories, and community partners. Obtain and facilitate authorized exchange of records, laboratory results, releases, medication information, and other documentation necessary for continuity and transitions of care.
• Medication & Prescription Coordination: Monitor the medication refill line; communicate with clients, pharmacies, providers, nursing staff, and insurers; and route requests appropriately. Complete and track medication prior authorizations, submit supporting documentation, follow up on delayed or denied requests, verify pharmacy and insurance information, and assist with medication-access barriers. Document medication-related activities and elevate adverse effects, discrepancies, safety concerns, early refill requests, and other matters requiring clinical judgment to licensed clinical staff.
• Clinical & Medical Support: Obtain and document vital signs and complete assigned screenings, questionnaires, and other clinical support activities. Prepare charts, coordinate laboratory orders and results as directed, track outstanding laboratory work, and assist with treatment plans, client signatures, clinical forms, and other medical documentation.
• Documentation, Quality & Compliance: Maintain accurate and timely documentation in the electronic medical record and other agency systems. Support program audits, quality improvement activities, tracking systems, and compliance with established workflows.
• Leadership & Staff Support: Provide day-to-day workflow coordination and administrative guidance to designated psychiatric support staff. Assist with staff orientation and training, promote consistent program procedures, serve as a resource for established workflows, and communicate operational or performance concerns to appropriate leadership. Provide cross-coverage and operational support as needed to maintain continuity of Psychiatric Services.