Psychiatric Medical Assistant & Care Coordinator

Neighborhood Outreach Access To Health; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) in Phoenix, AZ is seeking a Psychiatric Medical Assistant who supports behavioral health services under supervision of a licensed clinician. The role includes preparing patients, taking vitals, updating records, assisting with procedures, and coordinating care between internal and external teams.

The position emphasizes outreach, engagement, and case management to address barriers to care, with responsibilities spanning patient education, referrals,

Qualifications

• Knowledge of medical practices and front and back-office procedures.
• Knowledge of patient care and examination procedures.
• Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds.
• Strong customer service skills.

Responsibilities

• Works in a team model to improve the patient's experience, create better communication and access to care, and support processes that will improve patient satisfaction.
• Prepares patients for examination, takes vitals, and records patients' health history.
• Sets-up EKG machines, administers injections and medications, and performs routine specimen collection and tests.
• Prepares equipment and examination rooms and cleans instruments.
• Assists provider with medical treatments, procedures, and exams.
• Manages inventory of medical supplies and equips exam rooms with appropriate supplies.
• Receives and directs phone calls, schedules appointments, and performs patient check-in, ensuring necessary patient information is obtained and patient records are up to date.
• Checks-out patients, assists with referral processing, and arranges laboratory services.
• Organizes and communicates with insurance companies for authorizations for treatment, testing and specialist referrals.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Engages with patients and families for outreach, scheduling, and close out of services per protocols.
• Supports and collaborates with assigned clinicians/providers on caseloads and identified needs.
• Assist patients with access to covered services as outlined in the patient’s service plan to address an identified clinical need.
• Outreach and follow-up of crisis contacts and missed appointments that include clinically pertinent and substantive contact.
• Participation in care team patient staffing.
• Adheres to all rules and regulations regarding patient confidentiality and patient rights as outlined in contracts, NOAH policy, and State and Federal regulations.
• Performs other related duties as assigned.

Skills

Medical front office procedures

Verbal & written communication

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Certified Medical Assistant

Armed Forces medical training

BLS certification

Job description

Neighborhood Outreach Access to Health (NOAH) in Phoenix, AZ is seeking a Psychiatric Medical Assistant who supports behavioral health services under supervision of a licensed clinician. The role includes preparing patients, taking vitals, updating records, assisting with procedures, and coordinating care between internal and external teams.

The position emphasizes outreach, engagement, and case management to address barriers to care, with responsibilities spanning patient education, referrals,