PSS Onboarding Specialist

Ochsner Health; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ochsner Health seeks an onboarding coordinator to act as the primary contact for new hires and department leaders, coordinating tasks, documents, checks, and orientation activities to ensure a smooth onboarding experience. You will work with the recruiting team and leadership to maintain trackers, support organization-wide processes, and monitor post-onboarding survey results for continuous improvement.

Strong organizational, communication, and compliance skills are essential to ensure accurate

Qualifications

• Knowledge of provider onboarding workflows and new provider orientations.
• Experience with provider tracking systems.
• Strong organizational skills to manage multiple onboarding tasks, deadlines and documentation.
• Excellent communication with new hires and stakeholders.
• Collaboration with recruitment and leadership on onboarding processes.
• Understanding of policies, employment laws, and compliance requirements.
• Ability to troubleshoot onboarding issues and handle sensitive information securely.

Responsibilities

• Build relationships with new hires, hiring managers and other stakeholders to support onboarding.
• Serve as the primary onboarding contact for the department leadership and new hires.
• Manage multiple onboarding tasks, deadlines and documentation efficiently.
• Partner with recruiting and leadership to create and update new hire trackers, collect documents, conduct background checks, and organize orientation.
• Support organization-wide strategy and processes and oversee post-onboarding surveys.
• Perform other duties as assigned and ensure compliance with policies.

Skills

Onboarding

HR support

Recruitment

Documentation

Communication

Collaboration

Compliance

Education

Associate degree

High School diploma + 2 years related experience

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This role supports a smooth and organized onboarding experience by serving as the primary point of contact for new hires and department leaders. It involves building strong working relationships, coordinating key onboarding tasks, and ensuring required documents, checks, and orientation activities are completed accurately and on time. The position works closely with the recruiting team and leadership to maintain onboarding trackers, support organization-wide processes, and keep workflows running efficiently. It also monitors post-onboarding survey results to help identify opportunities for improvement across the onboarding journey.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - Associate’s degree; High School diploma plus an additional 2 years of related experience may be accepted in lieu of degree

Work Experience

• Required - 1 year of experience in recruitment support or closely related HR support

Knowledge Skills and Abilities (KSAs)

• Knowledge of provider onboarding workflows, including new provider orientations, documentation and onboarding timelines
• Experience using provider tracking systems .
• Strong organizational skills to manage multiple physician and APP onboarding tasks, deadlines and documentation efficiently.
• Excellent communication skills for collaborating with new hires and key stakeholders involved in the onboarding process.
• Strong collaboration skills to work effectively with key teams and stakeholders involved in recruitment and onboarding processes.
• Understanding of company policies, employment laws, and compliance requirements
• Ensuring accuracy in documentation and compliance with legal requirements.
• Ability to troubleshoot onboarding issues and escalates when necessary.
• Ability to handle sensitive employee information securely.

Job Duties

• Build relationships with new hires, hiring managers and other key stakeholders to enable and support the onboarding function.
• Serves as the primary point of contact during onboarding process and provides high level support to the department leadership and new hires.
• Managing multiple onboarding tasks, deadlines, and documentation efficiently.
• Partner with recruiting team members and leadership with creating & updating new hire trackers, collecting required candidate documents, conducting new hire background checks, and organizing new provider orientation.
• Support organization-wide strategy and processes.
• Oversee post onboarding survey results.
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the work day), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the work day) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases .

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.