PSS Manager

Eurofins; Malvern (Chester County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with company match

Paid vacation & holidays

Job summary

Eurofins USA PSS Insourcing Solutions in Malvern, PA seeks a senior lab operations leader to oversee direct reports, ensure quality, and drive client service in technical settings. This is a full-time role with 8-hour days, core hours 9:00am - 3:00pm, Monday–Friday, with potential overtime or flexible hours as needed.

Excellent benefits include medical, dental, vision, life, disability, a 401(k) with company match, and paid vacation/holidays.

Qualifications

• Bachelor’s degree in biotechnology, biology, chemistry or related science.
• Business Management education or experience preferred
• 3+ years of hands-on related experience
• Scientific background preference towards separations and characterizations methods like liquid chromatography, capillary electrophoresis, and spectrophotometry
• Strong leadership skills
• A good understanding of day-to-day business operations
• Demonstrate strong client service skills, teamwork, and collaboration
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Authorization to work in the United States indefinitely without restriction or sponsorship

Responsibilities

• Lead direct reports, group leaders and their teams, and serving clients in technical settings, such as laboratories or manufacturing facilities
• Monthly meetings with each direct report, the Eurofins department, and client managers
• Disseminate administrative communications
• Apply the highest quality standard in all areas of responsibility
• Financial responsibilities as defined by the Director of the department
• Demonstrate and promote the company vision
• Proactively plan and multitask to maximize productivity
• Meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
• Lead teams, schedules, and train employees in client environment
• Organize technical resources and staff to accomplish client goals within given deadlines
• Ensure adherence to highest quality and efficiency standards in laboratory operations
• Ensure coverage and maximizes performance through management operating systems to gain efficiencies
• Assist Director with business operations as needed
• Stays current on relevant science and technology and consults knowledgeably with client contacts
• Ensure adherence to the highest quality and efficiency standards in laboratory operations
• Ensure coverage across workload scope and high performance from employees and teams
• Foster positive team morale and collaboration across all working environments

Skills

Leadership

Client service

Communication

Teamwork

Laboratory operations

Education

Bachelor's degree in biotechnology/biology/chemistry or related science

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in‑vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

• Leading direct reports, group leaders and their teams, and serving clients in technical settings, such as laboratories or manufacturing facilities
• Monthly meetings with each direct report, the Eurofins department, and client managers
• Disseminate administrative communications
• Apply the highest quality standard in all areas of responsibility
• Financial responsibilities as defined by the Director of the department
• Demonstrate and promote the company vision
• Proactively plan and multitask to maximize productivity
• Meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
• Lead teams, schedules, and train employees in client environment
• Organize technical resources and staff to accomplish client goals within given deadlines
• Ensure adherence to highest quality and efficiency standards in laboratory operations
• Ensure coverage and maximizes performance through management operating systems to gain efficiencies
• Assist Director with business operations as needed
• Stays current on relevant science and technology and consults knowledgeably with client contacts
• Ensure adherence to the highest quality and efficiency standards in laboratory operations
• Ensure coverage across workload scope and high performance from employees and teams
• Foster positive team morale and collaboration across all working environments

Qualifications

• Bachelor’s degree in biotechnology, biology, chemistry or other science related degree concentration, or equivalent directly-related experience
• Business Management education or experience preferred
• 3+ years of hands‑on related experience
• Scientific background preference towards separations and characterizations methods like liquid chromatography, capillary electrophoresis, and spectrophotometry
• Strong leadership skills
• A good understanding of day‑to‑day business operations
• Demonstrate strong client service skills, teamwork, and collaboration
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self‑motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

This Position is a full‑time position, 8 hour days, Monday - Friday with required core hours between 9:00am - 3:00pm with potential overtime or flexed hours as needed. Candidates currently living within a commutable distance of Malvern, PA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.