PSS 1

Paycom - ATS; Victorville (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Paycom - ATS is seeking a Peer Support Specialist for our Wellness Center in Victorville, CA. The role focuses on providing emotional support, mentorship, and practical assistance to participants to promote recovery, stability, and independent living.

Responsibilities include safety checks, crisis de-escalation, intake assistance, maintaining hygiene and cleanliness, and documentation per HIPAA standards. A valid CA driver’s license and BLS certification are preferred.

Qualifications

• High School Diploma or equivalent required.
• Personal or professional experience supporting individuals with mental health challenges, housing instability, or homelessness is preferred.
• Valid CA driver’s license required.
• BLS certification preferred may enhance candidacy.

Responsibilities

• Ensure participant safety through on-site supervision and regular wellness checks.
• Enforce program rules and policies, and respond appropriately to behavioral issues.
• Assist with intake, including sanitation of belongings and bed assignments.
• Distribute essential supplies (bedding, clothing, hygiene items).
• Conduct COVID symptom screenings.
• Respond to emergency situations and coordinate with emergency services as needed.
• Support de-escalation and crisis resolution for participants in distress.
• Collaborate with on-site security to monitor activity and manage incidents.
• Perform regular janitorial tasks (restrooms, common areas, hygiene trailers).
• Replenish restrooms and dining area supplies, monitor laundry schedules.
• Promote hygiene practices and independent living skills.
• Pack and store participant belongings as needed.
• Answer phones, take messages, and assist with daily communications.
• Complete incident logs, HMIS documentation, and written reports.
• Monitor medication cabinet and review logs.
• Attend trainings, team meetings, and house meetings.
• Assist in planning and facilitating life skills workshops and engagement events.
• Maintain professional boundaries and confidentiality per HIPAA standards

Skills

Crisis de-escalation

Trauma-informed care

Confidentiality & HIPAA knowledge

Communication & documentation

Education

High School Diploma or equivalent

BLS certification preferred

Job description

Job Details: Job Location: Victorville, CA 92395, Position Type: Full Time, Salary Range: $18.90 - $19.75 Hourly, Job Shift: Any, Job Summary

The Peer Support Specialist plays a vital role in supporting Wellness Center participants by providing emotional support, mentorship, and hands‑on assistance with daily program operations. This includes responding to emergencies, assisting with meal service, conducting wellness checks, and maintaining safety and cleanliness of the facility. The role is key to fostering a compassionate and structured environment focused on recovery, stability, and independent living.

Essential Duties & Responsibilities

• Ensure participant safety through on‑site supervision and regular wellness checks
• Enforce program rules and policies, and respond appropriately to behavioral issues
• Assist with intake, including sanitation of belongings and bed assignments
• Distribute essential supplies (bedding, clothing, hygiene items)
• Conduct COVID symptom screenings
• Respond to emergency situations and coordinate with emergency services as needed
• Support de-escalation and crisis resolution for participants in distress
• Collaborate with on‑site security to monitor activity and manage incidents
• Perform regular janitorial tasks (restrooms, common areas, hygiene trailers)
• Replenish restrooms and dining area supplies, monitor laundry schedules
• Promote hygiene practices and independent living skills
• Pack and store participant belongings as needed
• Answer phones, take messages, and assist with daily communications
• Complete incident logs, HMIS documentation, and written reports
• Monitor medication cabinet and review logs
• Attend trainings, team meetings, and house meetings
• Assist in planning and facilitating life skills workshops and engagement events
• Maintain professional boundaries and confidentiality per HIPAA standards

Qualifications: Education & Experience

• High School Diploma or equivalent required
• Personal or professional experience supporting individuals experiencing mental health challenges, housing instability, or homelessness is preferred
• Experience supporting vulnerable populations is strongly preferred
• Valid CA driver’s license required
• BLS certification preferred

Knowledge & Skills

• Crisis de‑escalation and trauma‑informed care practices
• Familiarity with shelter and housing policies and barriers
• Understanding of confidentiality, HIPAA, and client boundaries
• Communication, empathy, and documentation proficiency
• Team collaboration, reliability, and adaptability
• Knowledge of local housing, social, and health resources

Work Environment & Physical Requirements

• Work is performed in both indoor and outdoor settings and requires regular walking, standing, and active engagement with participants.
• Must be able to safely lift, carry, push, and/or pull up to 50 pounds.
• Requires the ability to respond promptly and appropriately to participant needs, including potential crisis or emergency situations.
• May occasionally work in varying weather conditions and community-based environments.