PSR - Patient Service Representative

Lamprey Health Care, Inc.; Nashua (NH); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

403B match

Tuition reimbursement

Earned time bank

Job summary

Lamprey Health Care’s Nashua office is seeking a Patient Service Representative. You will be the first point of contact, greeting patients, validating demographics, and handling calls with a professional, friendly manner.

Responsibilities include scheduling appointments, verifying insurance, and assisting in counseling for financial assistance eligibility. Strong customer service, organization, and teamwork are essential; bilingual Spanish is preferred.

Qualifications

• High School diploma or equivalent.
• 1-2 years recent experience in an administrative support role.
• Excellent customer service skills.
• Flexible with scheduling.
• Bilingual in Spanish/English may be preferred.

Responsibilities

• Greet patients and manage front desk operations professionally.
• Confirm demographic information and respond to calls in a timely manner.
• Assist in scheduling appointments and verify insurance eligibility.
• Assist in counseling and determination of financial assistance eligibility.

Skills

Customer service

Communication

Organizational skills

Team player

Bilingual Spanish

Administrative support experience

Education

High School diploma

Job description

# PSR - Patient Service RepresentativeNashua - Nashua, NH 03060## DescriptionYou...Are interested in community health,Want to make a difference in people’s lives and the community,Are looking to be part of a dedicated, professional team, rather than just have a “job.”Does this sound like you? If so, let’s talk.We...Are New Hampshire’s oldest non-profit community health center, offering quality family health and medical services to all, regardless of their ability to pay. We are proud of our ability to respond to community needs while offering professionally satisfying, quality-of-life careers offering competitive benefits and compensation package.**Currently we are seeking a full time (40 hours per week) Patient Service Representative in our Nashua office. Starting range $ 18.36 to $ 20.91**As a Patient Service Representative, you are the first point of contact for our patients. You would be responsible for all front desk operations to include greeting patients, confirming demographic information, and responding to incoming and outgoing calls in a timely, professional manner. While no two patients will have the same needs, you can expect to assist them with scheduling appointments and verifying insurance eligibility, as well as assisting in the counseling and determination of financial assistance eligibility.Successful candidates will possess the following:* Outstanding customer service and communication skills* Excellent organizational skills and attention to detail* Ability to work in a high-stress, multi-tasking environment* Ability to work as part of a team, as well as independently* Bilingual Spanish is preferredBenefits:* Medical, Dental and Vision* Paid STD, LTD and Life Insurance* 403B match* Tuition reimbursement* Generous earned time bank (vacation), Paid Birthday and attendance incentivesWe are an Equal Opportunity Patient Care Provider and Employer, offering a competitive benefits and compensation package. For consideration, interested parties should submit a resume or CV to Lamprey Health Care's Human Resources Department.## Qualifications1. High School diploma or equivalent2. One to two years recent experience in an administrative support role3. Excellent Customer Service skills4. Flexible with scheduling5. Bilingual in Spanish/English may be preferred.