PSAP Relations Manager

Innova Solutions; United States; On-site; USD 61,992 - 68,880; Full time

Benefits offered by this job

Medical & pharmacy coverage

401(k)

Flexible spending account (FSA)

Job summary

A leading technology firm is hiring a PSAP Relation Manager for a remote role within the United States. You will manage communications and support the transition of emergency communication networks. Candidates should have a Bachelor’s degree, strong interpersonal and communication skills, and the ability to work independently. The position offers a pay range of $45-50/hr plus benefits.

Qualifications

• Detail-oriented and communicative.
• Ability to work under time pressure.
• Confidence to address senior management.

Responsibilities

• Liaise with PSAPs for updates on decommissioning.
• Track progress of service migrations.
• Keep public sector informed about transition milestones.

Skills

Interpersonal skills

Communication skills

Creative problem-solving

Self-starter

Education

Bachelor of Science or Bachelor of Arts Degree

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Innova Solutions

I'm Hiring! Sr. Technical Recruiter - Innova Solutions / formerly Diversant

Innova Solutions has a client seeking a PSAP Relation Manager for a 100% Remote (USA) role.

Position Type: Full-time, Contract

Duration: 12+ month contract

Location 100% Remote – MUST be in the USA

****NO VENDORS/SUPPLIERS!

As a PSAP Relation Manager, you will:

We are seeking a detail-oriented and communicative Public Safety Liaison to support critical 911 network transition projects. In this role, you will act as the primary point of contact between client and Public Safety Answering Points (PSAPs) and state entities impacted by the decommissioning of legacy wire centers (WCs) served by Legacy Selective Routers (LSRs). Your responsibilities will include:

• Liaising with PSAPs and state offices to provide updates on wire center decommissioning and the transition from TDM physical plant to fiber-based infrastructure.
• Tracking the progress of Originating Service Provider (OSP) migrations and SIP Point of Interconnection (POI) buildouts across states in compliance with new FCC regulations.
• Informing state 911 offices and individual PSAPs about POI completion timelines and migration start dates.
• Keeping public sector call-taking entities informed about key milestones, including the transition from copper/TDM to fiber-based “interim Legacy” or full ESInet solutions.
• Acting as a project liaison to answer questions and provide status updates without managing the actual PSAP cutover activities.

This role is vital in ensuring smooth communication and coordination during the modernization of emergency communication networks, helping public safety agencies stay informed and prepared for critical infrastructure changes.

Requirements

• Have a Bachelor of Science or Bachelor of Arts Degree
• Possess excellent interpersonal skills required to work with other departments/subsidiaries to develop timelines for project deliverables.
• Be able to consistently demonstrate a levelheaded approach, calmness and a “can do” attitude
• Possess creative problem-solving skills and the ability to offer alternatives that are customer-focused, strategic and profitable for client.
• Possess excellent communication skills, both written and verbal
• Work under extremely challenging timeframes and pressure to meet deadlines.
• Be a self-starter and demonstrate the ability to work with a team environment as well as in a standalone role, working independently with minimal supervision
• Have confidence to address senior management and apprise them of critical situations.
• Possess experience in working within a change control-oriented environment, solid knowledge of testing strategies and defining acceptance criteria.

PAY RANGE AND BENEFITS:

Pay Range*: $45-50/hr W2

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Project Management

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Innova Solutions by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

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