Job Description
Must Have Technical/Functional Skills
- 5+ years of work experience in customizing and delivering Energy Management Systems preferbly e-terrra AEMS - Reliance
- 5 + years of experience with C++, Java or other related language.
- 5+ years of experience with GE's AEMS Reliance source design and development.
- 5+ years of experience with electric utility industry practices.
- 5 years of experience with LINUX and Windows Operating Systems
- 5 years of experience with C, Java & Oracle Database
- SQL, shell scripting, ability to read and interpret logs & debug files
- Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
- System configuration and Hands on Experience in GitHub and ClearCase
- 5 years experience on Realtime or Mission Critical Systems
- Must have experience in picking up and installing fixes on live customer systems
- Proven track record of problem analysis, identification and resolution
- Strong troubleshooting & debugging skills
- Good communication skills (verbal and written)
- MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
- Reliance (Formerly known as XA/21) experience
- Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Roles & Responsibilities
Generic Managerial Skills, If any
- Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery
- Ensure customers' success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
- Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
- Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer's issue.
- Mentors staff in troubleshooting and analysis methods
- Knowledge transfer - write user/technical documentation and case notes. Act as a technical resource for staff
- Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
- Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
- Own and manage personal caseload and perform case follow-up.
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
- Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
- Ability to travel to customer sites.
Salary Range : $130,000 to $160,000 Per Annum
TCS Employee Benefits Summary
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Seattle, WA
Function
TECHNOLOGY
Role
Senior Engineer
ID
430510
Skills
Powershell
Salary Range
$130,000 - $160,000
Desired Candidate Profile
Qualifications
BACHELOR OF COMPUTER SCIENCE