PS Technical Consultant V

NCR Atleos; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Job summary

NCR Atleos, headquartered in Atlanta, seeks a Technical Consultant to evaluate, install, test, and support software solutions for ATMs and cash recyclers. You will work on multi-vendor platforms, focus on security, performance, and transaction handling, and partner with field teams to ensure successful installations and acceptance testing.

The role requires a blend of technical, analytical, and client-facing skills, with some shift work and potential travel.

Qualifications

• Bachelor’s degree or equivalent in computer sciences, information systems or other technical discipline.
• Experience in ATM or kiosk self-service industry as a plus.
• Experience creating and leading group presentations, hosting webinars.

Responsibilities

• Analyze, Install, Configure, Troubleshoot
• Configure base software in customer environments
• Conduct unit tests, track problems, and implement changes to ensure adherence to test plan and functional requirements
• Diagnose, isolate, and implement remedies for system failures caused by software errors
• Establish acceptance criteria and quality goals
• Provide estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
• Perform QA in end-to-end testing and lead resolution of issues
• Prepare software for distribution to customers or networks
• Support field organization during lab installations, certifications and training
• Lead analysis and resolve issues found during customer acceptance testing
• Provide production support including hot fixes and integration testing

Skills

ATM industry

Technical leadership

Public speaking

VB/VB.NET

C/C++/C#

Client/server architectures

Education

Bachelor’s degree or equivalent in computer science / information systems

Tools

Confluence

JIRA

Subversion

WebSphere / IIS

PSA / QuickBase

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

The Technical Consultant role focuses on activities such as evaluating,installing,unit testing,trouble-shootingand supporting software solutions based on businessand operationalrequirements in a variety ofcustomer-facing and internal businessscenarios, associated with NCRAtleos’financial software for ATMs and cash recyclers.

Upon achieving a fundamental knowledge of NCRAtleos’software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow,transactions,maintenance (supervisor)operationsand message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities.

Candidates must work toanticipateinternal and external client needs and have an overriding commitment toclient satisfaction.Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

Installation, Troubleshooting, and/orDevelopment skills and capabilities are aplus;howeverthis role is not a full-time development role.Some shift work may berequired.

Key Areas of Responsibility

Analyze,Install, Configure,Troubleshoot

• Perform functional analysis of requirements todetermineeffortrequiredtoimplementsoftware in customers’ environments.
• Configure base softwareincustomer’senvironments.
• Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements
• Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of systemcharacteristicsandutilizingsoftware-basedsystem maintenance and tracking tools.
• Establish acceptance criteria and quality goals
• Provides estimates, goals, standards,constraintsand dependencies as input to the SOW and the software development plan

PerformQA in theend-to-endtesting process for software under your stewardship:

• lead analysis and resolution of software issues reported during testing

Acceptance/Certification& Pilot Support

• Preparation of software for distribution to customersor networks
• Ensureinstallabilitythrough software distribution, full bare-metal installation, local updates
• Support field organization asrequiredduring lab installations, certifications, training
• Lead analysis and resolve software issues found during customer acceptance testing

Production Support

• Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.

Basic Requirements

• Experience working in the ATM or kiosk self-service industry
• Bachelor’s degreeor equivalent accreditation in computer sciences, informationsystemsorother technicaldiscipline.
• Technical project leadership experience organizing project resources
• Experience working with Microsoft operating system technology – specifically Windows10andWindows7– includingone or several off the following:installing and supporting hardware devices and drivers;installing and configuring windows applications;troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access;understandingof client/server applicationarchitectures.
• Experience creating and leading group presentations, hosting webseminarsand public speaking

Preferred Requirements

• Knowledgeofprogrammingand/or directexperience in developing client applications,identifyingsoftwareproblemsanddebugging
• Ideally experience in VB or VB.NET,C++,and C#is useful
• Client application development experience as opposed to database application development experience is desired
• Financial institution or network switch ATM operational experience
• Knowledgeand experience working with the CEN XFS ATM software specification
• Knowledge and experience working with NDC and 912 message formats
• Experience working with proprietary message formats
• Experience building or integratingWebServicesapplications (WebSphere or IIS)
• Experience working withinternal tools including PSA, Confluence, andQuickBase
• Experience working with any source control package, includingJIRA, Subversion
• Working knowledge ofAgile SDLC

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NRC Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.