PS Technical Consultant V

NCR Atleos; Rhode Island; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Job summary

NCR Atleos is seeking a Technical Consultant to evaluate, install, test, and support software solutions for ATM and cash recycler systems. You will work across customer environments, diagnosing issues and ensuring software implementations meet requirements.

Preferred candidates have experience in the ATM self-service domain, strong technical communication, and the ability to adapt to changing priorities. The role may involve shift work and field installations; full-time benefits apply.

Qualifications

• Experience in ATM/kiosk self-service environments.
• Experience with Windows OS installation and support.
• Knowledge of TCP/IP, IIS, remote access concepts.

Responsibilities

• Analyze, install, configure, and troubleshoot software in customer environments.
• Lead QA and end-to-end testing for software under stewardship.
• Provide production support and issue resolution for software services.

Skills

ATM software knowledge

Windows 10/7

TCP/IP networking

Public speaking

Education

Bachelor's degree in Computer Science/Information Systems

Tools

PSA Confluence

QuickBase

JIRA/Subversion

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list.The Technical Consultant role focuses on activities such as evaluating, installing, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR Atleos’ financial software for ATMs and cash recyclers.Upon achieving a fundamental knowledge of NCR Atleos’ software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations and message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities.Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction. Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.Installation, Troubleshooting, and/or Development skills and capabilities are a plus; however this role is not a full-time development role. Some shift work may be required.Key Areas of ResponsibilityAnalyze, Install, Configure, TroubleshootPerform functional analysis of requirements to determine effort required to implement software in customers’ environments.Configure base software in customer’s environments.Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirementsDiagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools.Establish acceptance criteria and quality goalsProvides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development planPerform QA in the end-to-end testing process for software under your stewardship:lead analysis and resolution of software issues reported during testingAcceptance/Certification & Pilot SupportPreparation of software for distribution to customers or networksEnsure installability through software distribution, full bare-metal installation, local updatesSupport field organization as required during lab installations, certifications, trainingLead analysis and resolve software issues found during customer acceptance testingProduction SupportSupport/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.Basic RequirementsExperience working in the ATM or kiosk self-service industryBachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline.Technical project leadership experience organizing project resourcesExperience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures.Experience creating and leading group presentations, hosting web seminars and public speakingPreferred RequirementsKnowledge of programming and/or direct experience in developing client applications, identifying software problems and debuggingIdeally experience in VB or VB.NET, C++, and C# is usefulClient application development experience as opposed to database application development experience is desiredFinancial institution or network switch ATM operational experienceKnowledge and experience working with the CEN XFS ATM software specificationKnowledge and experience working with NDC and 912 message formatsExperience working with proprietary message formatsExperience building or integrating WebServices applications (WebSphere or IIS)Experience working with internal tools including PSA, Confluence, and QuickBaseExperience working with any source control package, including JIRA, SubversionWorking knowledge of Agile SDLC#LI-CS1#LI-virtualOffers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include:Medical InsuranceDental InsuranceLife InsuranceVision InsuranceShort/Long Term DisabilityPaid Vacation401kEEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacyStatement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.