PS Outpatient Svcs. Specialist

Utah; Salt Lake City (UT); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Utah in Utah seeks an Outpatient Services Specialist to support Pediatric Orthopaedics. You’ll learn medical systems like EPIC, assist with scheduling, registrations, and patient flow, and work with a friendly team to make a meaningful impact.

You’ll primarily serve patients at our Provo and Lehi locations, with occasional coverage in Salt Lake and Layton. No weekends required and on-the-job training is provided.

Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver’s license at time of hire may be required in some areas.

Responsibilities

• Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues.
• Triage patient phone calls and referrals to ensure patients are scheduled in the correct clinics.
• Collect co-pays and assist with prior authorizations for procedures.
• Deliver excellent customer service to patients and families, in person and over the phone.

Skills

Customer service

Office administration

Communication

Tools

EPIC

Job description

Priority Review Date (Note - Posting may close at any time)

Job Summary

Do you have a passion for helping others and a curiosity about healthcare? Whether you’re looking to take the first step into the medical field or grow your existing skills, we’re excited to welcome a new Outpatient Services Specialist to our Pediatric Orthopaedic team! This position is perfect for someone who loves working with people, thrives in a fast-paced environment, and wants to support children and families in a busy clinic setting. You’ll receive on-the-job training and develop skills in medical systems like EPIC , patient interaction, scheduling, and more—all while working with a fun, supportive team that makes a real impact every day.
You’ll primarily serve patients at our Provo and Lehi locations, with occasional coverage in Salt Lake and Layton as needed. Best of all—no weekends required!

Qualification

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience). • Current, valid Utah driver’s license at time of hire may be required in some areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Responsibilities

Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues. Triage patient phone calls and referrals (paper and electronic) to ensure patients are scheduled in the correct clinics.
Collect co-pays and assist with prior authorizations for procedures.
Deliver excellent customer service to patients and families, both in person and over the phone.
Apply newly learned clinical knowledge to your daily tasks in a fast-paced environment where every day brings something new. Keep things moving efficiently while staying kind, organized, and detail-oriented.

Minimum Qualifications

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience). • Current, valid Utah driver’s license at time of hire may be required in some areas. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Someone who thrives in a fast-paced, dynamic clinic and is excited by the opportunity to learn something new every day. A flexible team player who is open to change, eager to grow, and motivated to apply new knowledge in real time. A strong communicator who brings professionalism, empathy, and enthusiasm to patient interactions and team collaboration. Someone who values teamwork, asks questions, and contributes to a culture of continuous learning and support.

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.